Amber-shenae Daley
Lithgow
Summary
Dynamic and empathetic professional with a proven track record at Tim Fennell and SERPENTHYME, excelling in customer service and effective multitasking. Demonstrated ability to enhance guest experiences and advocate for mental health patients, showcasing patience, empathy, and a proactive approach by making improvements in client well-being and operational efficiency, leveraging skills in communication and therapy.
Overview
7
7
years of professional experience
Work History
Air B & B Hostess
Tim Fennell
03.2024 - Current
- Answered customer questions about the local area, native and adjisted live stock, local tourist attractions, hikes and camping areas.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously, making beds, cleaning bathrooms and kitchens, fixing appliances.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Made hampers according to special occasions.
- Yard Maintenance, mowing, weeding and firewood.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Trauma Therapist
SERPENTHYME
02.2018 - 09.2024
- Maintained detailed case notes for effective documentation, enabling review of progress and adjustments to treatment strategies as needed.
- Conducted thorough assessments to identify trauma-related symptoms, ensuring accurate diagnoses and appropriate interventions.
- Served as an advocate for patients within the mental health system by communicating their needs clearly and effectively to other professionals involved in their care journey.
- Established rapport with clients through empathetic listening and genuine understanding, cultivating trust and openness during therapy sessions.
- Review contributing factors such as nutritional intake, impulsive bad habits, toxins, and sleep regimes.
- Working with movement such as dance and assessing characteristics through emotional imbalances, family and relationship dynamics, sexual health.
Education
Bachelor Of Social Work - Mental Health Counseling
University of New South Wales
Sydney, NSW11.2017
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Consistent and effective
- Progressive and proactive
Timeline
Air B & B Hostess
Tim Fennell
03.2024 - Current
Trauma Therapist
SERPENTHYME
02.2018 - 09.2024
Bachelor Of Social Work - Mental Health Counseling
University of New South Wales
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