Summary
Overview
Work History
Education
Skills
Timeline
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Amber Simpson

Amber Simpson

Summary

I am a professional with 8 years of dedicated experience in customer service, with a diverse background in retail, airport operations and an office environment. My extensive experience in customer service has helped my ability to provide outstanding support and build lasting relationships. I'm eager to apply my expertise, acquire new skills and explore new career prospects in Australia under my working holiday visa.

Overview

9
9
years of professional experience

Work History

Office Support

UniSuper
05.2024 - Current
  • Answered and directed incoming calls, responding to email inquiries, forwarding emails and correspondence.
  • Provided administrative support to UniSuper's office operations, including document management, data entry, ensuring accurate processing of information.
  • Assisted in the scheduling of meetings for staff and members including venue booking.

Casework Administrator

Home Office
05.2022 - 06.2023
  • Demonstrated professionalism, in handling sensitive information and interacting with diverse applicants.
  • Providing support by a range of administrative tasks such as, file movement and tracking, logging and issuing correspondence, monitoring inboxes.
  • Prepared letters correspondence regarding visa and immigration applications. Communicating outcomes and next steps to applicants.
  • Conduct interviews for visa applicants and take biometrics, finger prints and pictures.

Customer Service Colleague

DHL/Easyjet
03.2018 - 05.2022
  • Efficient check-in process for passengers, sticking to airline policies and procedures.
  • Managed situations requiring flexibility and problem solving skills, such as overbooked flights, missed flights and difficult passengers.
  • Processed ticket changes, using airline reservation system.
  • Maintaining smooth operations during peak travel seasons, handling increased passenger traffic without compromising service quality.

Sales Advisor

Dorothy Perkins
11.2016 - 02.2018
  • Achieving sales goals by actively promoting promotions, upselling products.
  • Resolved customer complaints promptly and professionally, to achieve customer satisfaction and loyalty.

Team Member

River Island
06.2015 - 10.2016
  • Provided exceptional customer service by greeting and assisting customers in finding products.
  • Maintained a neat and organized store by restocking merchandise, arranging displays, and ensuring cleanliness.

Education

BTEC Diploma - Travel And Tourism

East Surrey College
Redhill
05.2017

GCSE's - High School

Riddlesdown Collegiate
Croydon
05.2014

Skills

    Client Relationship: Proven ability to build and maintain positive relationships

    Organization and Multitasking: Demonstrated proficiency in handling various administrative tasks simultaneously

    Flexibility: Adjusting to changing work requirements

Timeline

Office Support

UniSuper
05.2024 - Current

Casework Administrator

Home Office
05.2022 - 06.2023

Customer Service Colleague

DHL/Easyjet
03.2018 - 05.2022

Sales Advisor

Dorothy Perkins
11.2016 - 02.2018

Team Member

River Island
06.2015 - 10.2016

BTEC Diploma - Travel And Tourism

East Surrey College

GCSE's - High School

Riddlesdown Collegiate

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Amber Simpson