Amber Sloan
Windang,NSW
Summary
Throughout 5 years of employment at Target Shellharbour, I have gained critical thinking and exceptional people skills, which has enhanced customer satisfaction and team efficiency. My ability to manage complaints through active listening and analytical problem-solving skills has significantly boosted our reputation, showcasing my commitment to results through both hard and soft skills.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Target Australia
02.2019 - Current
- I have been a Duty Manager for over 2 years, which required extensive leadership and communication skills
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
Education
Bachelor of Law -
University of Wollongong
Wollongong, NSW01.2026
High School Diploma -
Lake Illawarra High School
Lake Illawarra, NSW11.2022
Skills
- Critical Thinking
- Assertiveness and Flexibility
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Emotional Intelligence and People Skills
References
Robert Lee
Target Shellharbour
Store Manager
0409 371 009
Rhiannon Temple
Target Shellharbour
Department Manager
0447 036 001
Timeline
Customer Service Assistant
Target Australia
02.2019 - Current
Bachelor of Law -
University of Wollongong
High School Diploma -
Lake Illawarra High School
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