Summary
Overview
Work History
Education
Skills
Mailing Address
Education Courses
Activities
Personal Information
References
Timeline
Generic

Amber Sommerville-Dunster

Goulburn

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

2
2
years of professional experience

Work History

Crew Team Member

McDonald's Restaurant
11.2021 - 02.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.

Retail Team Member

Arone Homewares
04.2023 - Current
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout shifts
  • Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.

Education

No Degree - Year 7 - Year 11

Goulburn High School
Goulburn, NSW
04.2023

Skills

  • Word
  • PowerPoint
  • General Understanding online orders
  • Reliability and punctuality
  • Product Knowledge
  • POS Systems operation
  • Customer Service
  • Cash Handling

Mailing Address

3a Combermere Street, Goulburn, NSW, 2580

Education Courses

  • 2012, 2018, West Goulburn Primary
  • 2019, 2023, Goulburn High School

Activities

  • 01/2015, present, Goulburn Physie Club
  • 03/2015, 11/2023, Soccer

Personal Information

Date of Birth: 12/12/2006

References

  • Mrs Belinda McClelland, General Manager, Warrigal Goulburn, 0408 163 863
  • Mr Gordon Todd, Family Friend, 0428 213 501

Timeline

Retail Team Member

Arone Homewares
04.2023 - Current

Crew Team Member

McDonald's Restaurant
11.2021 - 02.2022

No Degree - Year 7 - Year 11

Goulburn High School

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Amber Sommerville-Dunster