Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certification
Timeline
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Amber Sparks

Thomson Brook,WA

Summary

Dynamic professional with a proven track record in customer engagement and Team management. Expert in interpersonal and communication skills, adept at managing multiple tasks, including receptionist, finance and personal assistant duties. Achieved significant improvements in client satisfaction and operational efficiency. Skilled in customer service and property management, demonstrating a professional demeanor and the ability to work autonomously.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager of Corporate Services

Department Of Education
09.2024 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Analyzed service reports to identify areas of improvement.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Line Manager to staff members to ensure a happy and harmonious work place with above standard results in productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for multiple employees.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Created organized filing system to manage department documents.

Retail Manager

Garrards Horse And Hound
11.2019 - 03.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Updating stock inventories and ordering weekly as well as liaising with other stores and staff.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Horse Trainer

Self Employed
09.2017 - 10.2024
  • Prepared horses for specific competitions or tasks.
  • Scheduled farrier and vet appointments regularly.
  • Property management and exceptional care and management for multiple horses.
  • Record keeping
  • Liaising with clients and potential new clients.
  • Website design and management so clients are constantly updated.
  • Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
  • Fit gear for horses and specific drivers.
  • Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
  • Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
  • Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge, and skills of more advanced riders.
  • Provided treatment for minor horse injuries.
  • Observed animals during different activities to identify possible illnesses or injuries requiring care.
  • Observed animals closely to understand individual needs and behaviours.
  • Used skills to assist with rescuing and rehabilitating different animals.

Education

Cert 3 Advanced Stablehand And Equine Business Studies -

Swan TAFE
2006

High School Diploma -

John Curtin College of the Arts
2005

Skills

  • Customer service focus
  • Professional demeanor
  • Interpersonal skills
  • Great communication skills
  • Experienced
  • Works autonomously
  • Friendly and outgoing

Accomplishments

  • Supervised teams of 5 or more staff members.
  • Collaborated with a vast team in the development of improving over all performance of Kirup Primary School.
  • Completed components of School Officer and manager training programs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recipient for Young Achiever of the year from Racing and Wagering of Western Australia.

Interests

  • Fundraising Events
  • Animal Welfare Advocacy
  • Participating in fundraising events to support local charities, schools, or community projects
  • Horse Riding
  • Passionate about balancing physical health with mental and emotional wellness
  • Yoga
  • Music
  • Creative Writing

Certification

Working with Children Check

Police Clearance

Aboriginal and Torres Straight Islander Cultural Awareness Course

Work Health and Safety for Employees

Accountable and Ethical Decision Making

Timeline

Manager of Corporate Services

Department Of Education
09.2024 - Current

Retail Manager

Garrards Horse And Hound
11.2019 - 03.2022

Horse Trainer

Self Employed
09.2017 - 10.2024

High School Diploma -

John Curtin College of the Arts

Cert 3 Advanced Stablehand And Equine Business Studies -

Swan TAFE

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