Amber Sprunt

• Planned and scheduled phases for projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Met project deadlines without sacrificing job quality or workplace safety.
• Provided detailed project status updates to stakeholders and executive management.
• Coordinated material procurement and required services for projects within budget requirements.
• Prepared and submitted project invoices for review and approval.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Facilitated workshops to collect project requirements and user feedback.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to clients

• Followed quality standards and procedures to minimise errors and maximise customer satisfaction.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Improved quality processes for increased efficiency and effectiveness.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Organised spaces, materials and catering support for internal and client-focused meetings.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated coffee machines, blenders, and other equipment.

• Prepared meals and snacks for children based on dietary guidelines.
• Assisted with light housekeeping duties as well as running errands.
• Organised and cleaned home after activities by picking up toys and straightening up play room.
• Built positive and nurturing environments to support child social and emotional growth.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Created employee schedules to align coverage with forecasted demands.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Greeted customers and helped with product questions, selections, and purchases.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organised store merchandise racks and displays to promote and maintain visually appealing environments.
• Assisted customers with prompt and polite service

• Kept server areas clean and stocked to increase efficiency while working tables.
• Displayed enthusiasm and promoted excellent service to customers
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Maintained personnel records and updated internal databases to support document management.
• Collected, validated, and distributed information to employees.
• Preparation of agendas for meetings and minute taking

Placement with AGC Industries to complete my Business Certificate III

• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Answered phone promptly and directed incoming calls to correct offices.