Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Amber Summons

Melbourne,VIC

Summary

Personable and dedicated Customer Service Representative with extensive experience in the fast food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Works well in fats paced environments. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships with customers to build trust and loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Crew Coach

Hungry Jacks
Keysborough, Victoria
04.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Trained new crew on shifts to be efficient when providing customer service

School Leadership Team Member

Keysborough College and Hampton Park Secondary College
Keysborough And Hampton Park, Victoria
01.2020 - 12.2023
  • Attended School Leadership Team meetings and provided input on school policy decisions.
  • Provided support to the principal in developing strategies for improving student achievement.
  • Identified and communicated the role of leadership to peers, faculty and staff.
  • Drafted communication materials to inform staff, students, parents, and community members about upcoming events and initiatives.
  • Collaborated with other team members to create a comprehensive school improvement plan.
  • Organized special events such as assemblies or parent nights designed to promote positive relationships among faculty, staff, students, families, and community members.
  • Organized team-building activities to foster collaboration among members.

Babysitter

Private
Oaklands, NSW
01.2019 - 12.2019
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Helped complete homework, school projects and chores.

Education

High School Diploma -

Keysborough College
Keysborough, VIC
12-2023

Skills

  • Complaint Resolution
  • Positive and Professional
  • Adaptive Team Player
  • Critical Thinking
  • Problem-Solving Abilities
  • High-Energy Attitude
  • Active Listening
  • Service Upselling
  • Staff Training
  • Retail Sales Customer Service
  • Product Promotion
  • Establishing and maintaining customer relationships
  • POS systems and ordering platforms

Certification

  • Barista Certificate - 2023

Accomplishments

  • Year 12 Certificate
  • Year 12 Administration Captain

Timeline

Customer Service Representative/Crew Coach

Hungry Jacks
04.2022 - Current

School Leadership Team Member

Keysborough College and Hampton Park Secondary College
01.2020 - 12.2023

Babysitter

Private
01.2019 - 12.2019

High School Diploma -

Keysborough College

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Amber Summons