Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Interests
Timeline
Generic
Amber Surman

Amber Surman

St Marys,SA

Summary

Since completing my SACE at St Mary’s College, I have begun a degree in Commerce, Majoring in Marketing, and I am now in my final year. Whilst being at University, I am looking to secure employment with a reputable company, where I can utilize my skills and business/marketing studies background to the maximum and gain more experience. I am a creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. I am dedicated to fantastic customer service and equipment maintenance.

Overview

10
10
years of professional experience

Work History

Part-time Stylist

Aje David Jones
01.2023 - Current
  • Visual merchandising
  • Problem solving (dealing with difficult customers)
  • Answered customer requests with information about product availability and delivery information
  • Operated a till/handled cash
  • Communicated and collaborated with other team members from Aje and David Jones
  • Completed service and sales to new and regular customers
  • Learnt how to upsell to customers with add ons
  • Gained knowledge about the designer brand Aje, and an understanding of the styles and fabrics
  • Steaming the clothing, paying attention to detail so that garment quality is perfect for the customers
  • Handled refunds
  • Developed and nurtured relationships with customers by providing attentive and personalised service, to ensure they keep coming back

Bartender

Jack and Jills Restaurant
10.2021 - 01.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions
  • Maintained knowledge of bar and menu options to prepare drinks
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Poured wine, beer, and cocktails for patrons
  • Stocked bar with beer, wine, liquor, and related supplies
  • Interacted with customers, completed transactions, and maintained work areas according to relevant professional standards and codes
  • Received cash and card payments for balances owed

Sales Assistant

Stratco
02.2017 - 01.2022
  • Accepted and completed cash, check and credit card payments
  • Built and maintained relationships with peers and upper management to drive team success
  • Answered incoming telephone calls to provide store, products, and services information
  • Received and processed product returns and coordinated disposal of defective or broken items
  • Priced out products for customers and drew up sales paperwork
  • Highlighted target products with eye-catching signs, displays and shelf positions
  • Used product knowledge to assist customers and suggest products
  • Answered customers' questions about available products and prices
  • Answered customer requests with information about product availability, delivery information and status updates

Sales Assistant

Bakers Delight
03.2015 - 11.2016
  • Accepted and completed cash, check and credit card payments

Education

Bachelor of Commerce - Marketing

University of Adelaide
10.2024

St Mary’s College -

St Mary’s College
Adelaide, SA
01.2019

St Therese Primary School -

St Therese Primary School
01.2014

Skills

  • Friendly
  • Reliable
  • Trustworthy
  • Punctual
  • Organised
  • Teamwork
  • Independent work
  • Ability to work under pressure
  • Sales
  • Customer service
  • Efficiency
  • Customer Service
  • Product Knowledge
  • Multitasking and Organization
  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication
  • Relationship Building
  • Creative vision
  • Fashion styling
  • Marketing familiarity

Personal Information

Contact: 0468 946 722


Date of Birth: 11/07/01


Address: 9 Kiley Court, St Marys, 5042

Awards

  • Responsible Service of Alcohol, 01/01/20
  • Customer Service Award at Stratco St Marys, 11/01/20
  • St Mary’s College Specialist Netball Program, 01/01/15, 12/31/17
  • Social Justice Representative, 01/01/15
  • Beach Volleyball Coach, 01/01/16
  • School Netball Coach, 01/01/15, 12/31/17
  • St Therese Dominican Award, 01/01/14

Interests

  • Outdoor Recreation
  • Travelling
  • Running
  • Video Gaming
  • Music
  • Fashion and Style
  • Mindfulness Practices (journaling)

Timeline

Part-time Stylist

Aje David Jones
01.2023 - Current

Bartender

Jack and Jills Restaurant
10.2021 - 01.2023

Sales Assistant

Stratco
02.2017 - 01.2022

Sales Assistant

Bakers Delight
03.2015 - 11.2016

St Mary’s College -

St Mary’s College

St Therese Primary School -

St Therese Primary School

Bachelor of Commerce - Marketing

University of Adelaide

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Amber Surman