Amber Swain
Summary
Dynamic and results-oriented professional with a successful track record at True Society By Tuscany Bridal, enhancing client satisfaction through personalised consultations and innovative merchandising strategies. Skilled in client relationship building and proficient in Adobe & Canva, I excel in creating memorable experiences and driving brand engagement through social media promotion. Demonstrated ability to work collaboratively, showcasing initiative and exceptional communication. With extensive knowledge of trends and product knowledge adapting client needs and creating detailed personalised routines for customers setting them up for success. Demonstrating successful innovative problem-solving at True Society by Tuscany Bridal and Mecca Brands.
Overview
5
5
years of professional experience
Work History
Bridal Stylist
True Society By Tuscany Bridal
04.2024 - Current
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
Host (Sales)
Mecca Brands Pty Ltd
09.2022 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Supported the development of seasonal marketing initiatives to increase brand awareness and drive foot traffic into the store.
- Continually updated personal knowledge of beauty industry trends and innovations to stay ahead of the competition and provide expert guidance to clients.
- Operated POS system to handle sales, returns, and exchanges.
- Collaborated with team members to execute promotional events and generate excitement around new product launches.
Internship
True Society By Tuscany Bridal
03.2024 - 04.2024
- Supported stylists in their appointments, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the luxury industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in Bridal Live and Zipline, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in person to provide information.
- Worked closely with the Customer Experience Manager and Store Manager to refine individual techniques for overcoming objections during client negotiations.
- Worked closely with social media lead on Instagram Reels and social media marketing.
- Modeled Bridal Gowns for Social Media content for prospective buyers
Retail Sales Assistant
Cotton On Group
06.2021 - 09.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Used POS register systems to complete transactions.
Pharmacy Sales Assistant
Priceline Pharmacy
03.2019 - 06.2021
- Handled customer inquiries and requests for products and services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Applied Commerce (Fashion Marketing) - Fashion Business
The Australian College of The Arts
Melbourne, VIC04.2024
Study Abroad - Fashion Business
ESMOD Fashion Business (ISEM)
Paris, France02.2024
High School Diploma -
Carine Senior High School
Carine, WA11.2020
BSB40215 Certificate in Business - Business
Skills Strategies RTO
Perth, WA09.2020
Skills
Client Relationship Building
Exceptional communication
Appointment Scheduling
Social Media Promotion
Proficiency in Microsoft Office Suite, Adobe & Canva Software
Teamwork and Collaboration
Time Management and Punctuality
Initiative and Proactivity
Hardworking and Responsible
Timeline
Bridal Stylist
True Society By Tuscany Bridal
04.2024 - Current
Internship
True Society By Tuscany Bridal
03.2024 - 04.2024
Host (Sales)
Mecca Brands Pty Ltd
09.2022 - Current
Retail Sales Assistant
Cotton On Group
06.2021 - 09.2022
Pharmacy Sales Assistant
Priceline Pharmacy
03.2019 - 06.2021
Bachelor of Applied Commerce (Fashion Marketing) - Fashion Business
The Australian College of The Arts
Study Abroad - Fashion Business
ESMOD Fashion Business (ISEM)
High School Diploma -
Carine Senior High School
BSB40215 Certificate in Business - Business
Skills Strategies RTO
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