Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amber Townsend

Certified Shift Supervisor
Wendouree,VIC

Summary

Trustworthy Certified Shift Manager with talents in quality assurance, operational improvements and money management. Specialties include operating cash registers, translating duties to crew and maintaining and clean and organized work space. Adaptable and service focused with strong leadership skills. Ready to offer exceptional leadership and planning abilities to take on new roles at the drop of a hat. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.

Overview

3
3
years of professional experience

Work History

Certified Shift Manager

Hungry Jack's
Sebastopol, VIC
04.2022 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Addressed and resolved customer inquiries and complaints.
  • Assigned tasks and responsibilities to each employee on shift.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Trained and mentored new employees to maximize team performance.

Crew Member

Hungry Jack's
Wendouree, Victoria
10.2019 - 04.2022
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Supported great dining and meal experiences for guests.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Trained new team members on procedures, customer service and sales techniques.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.

Education

High School Diploma -

Woodman's Hill Secondary College
Ballarat, VIC
08.2017 - 11.2021

Skills

Team Building

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Accomplishments

2019 Headspace Ballarat Youth Reference Group member

2019 Rotary Youth Program of Enrichment camp attendee

2020 Western Bulldogs Youth Leadership Project member

2021 and 2022 Hungry Jacks RUOK Day Ambassador



Timeline

Certified Shift Manager

Hungry Jack's
04.2022 - Current

Crew Member

Hungry Jack's
10.2019 - 04.2022

High School Diploma -

Woodman's Hill Secondary College
08.2017 - 11.2021

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Amber Townsend Certified Shift Supervisor