AMBER TURNER
Botanic Ridge,VIC
Summary
People-focused operations and administration professional with almost 20 years’ experience, including 15 years in leadership. Skilled in coordination, stakeholder engagement, change and delivering initiatives in complex, fast-paced environments. Currently completing Project Management studies and pursuing CAPM certification, with a strong drive to build a long-term career in project management.
Overview
21
21
years of professional experience
Work History
Receptionist / Administration Officer
Hume Doors & Timber
07.2025 - Current
- Provided front-of-house and administrative support in busy corporate environment, coordinating enquiries, communications, and daily office operations to enhance service delivery.
- Managed documentation, records, and information flow between customers, suppliers, and internal teams to ensure timely and accurate processing.
- Coordinate competing priorities and respond to issues promptly while maintaining accuracy, professionalism and service standards.
- Work across a construction-related business environment, building practical understanding of customer requirements, supplier interactions and operational coordination.
Fresh Trading Manager
Coles Group
05.2022 - 07.2025
- Planned and coordinated workforce requirements, recruitment, onboarding, training and team development across a large, fast-paced operation.
- Led operations across Bakery, Deli, Produce and Meat, coordinating people, resources and priorities for store-wide operational efficiency.
- Supported the successful opening of a new supermarket, contributing to operational readiness and 91.9% sales growth over two years.
- Implemented business initiatives and operational changes, communicating requirements clearly and supporting teams through implementation.
- Worked closely with senior leaders and a broad range of stakeholders to resolve issues, coordinate activities and achieve operational targets.
- Identified improvement opportunities and executed actions to enhance standards and customer outcomes.
- Maintained strong compliance across food safety, workplace health and safety, audit readiness and company standards.
Previous Leadership Roles
Coles Group
01.2020 - 05.2022
- Bakery Manager – Managed staffing, production and inventory in a high-volume resort bakery, adapting to seasonal demand increases of up to 75%.
- Deli Manager – Led daily operations, staffing, stock, compliance and customer service.
- Customer Service Manager – Coordinated operations, staffing, administration, reporting and compliance across departments.
- People Leadership – Trained and coached teams while maintaining audit readiness and operational standards.
Customer Led Coach & Various Leadership Roles
Woolworths Group
01.2006 - 01.2020
- Delivered training and operational support as Customer Led Coach during rollout of new ticketing and inventory systems across 19 stores.
- Guided leadership teams through organisational change, facilitating adoption of new processes and systems.
- Built extensive capability in operations, workforce planning, stakeholder communication, customer service and team development through progression in leadership roles.
Education
CAPM - Project Management
PMI
In Process09-2026
Certificate III - Retail Operations
Certificate II - Retail Operations
Skills
- Planning and scheduling
- Project coordination
- Project documentation
- Reporting & Meeting Support
- Stakeholder engagement
- Procurement / Supplier Administration
- Change management
- Risk management
- Microsoft Office & Excel
- Continuous Improvement
- People Leadership & Development
ADDITIONAL INFORMATION
- Comfortable with regular travel between sites and occasional interstate travel
- Microsoft Office: Word, Excel, Outlook & Teams
- Systems: SuccessFactors, Kronos, Salesforce and previous SAP experience
SELECTED ACHIEVEMENTS
- 91.9% sales growth over two years following contribution to the successful opening of a new Coles supermarket.
- Systems rollout support across 19 Woolworths stores, training leadership teams and supporting organisational change.
- Store-wide operational leadership within a business employing approximately 120 team members.
- Planned operations for a high-volume resort store with seasonal demand increases of up to 75%.
- Extensive experience recruiting, onboarding, coaching and developing future leaders.
Timeline
Receptionist / Administration Officer
Hume Doors & Timber
07.2025 - Current
Fresh Trading Manager
Coles Group
05.2022 - 07.2025
Previous Leadership Roles
Coles Group
01.2020 - 05.2022
Customer Led Coach & Various Leadership Roles
Woolworths Group
01.2006 - 01.2020
CAPM - Project Management
PMI