Amber Warwick
Jordan Springs,NSW
Summary
I am a proactive, mature and focused young Indigenous woman who has extensive experience in customer service and cash handling at banks and other institutes. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude.
I am eager to obtain meaningful employment that will provide me the ability to learn and grow in the business community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
Westpac Banking Corporation, WBC
10.2022 - 12.2023
- Counted, verified and handled bank deposits and armoured car transactions.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Monitored and verified suspicious activity on customer accounts.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Administration
SafeWorx
06.2021 - 10.2022
- Updated reports, managed accounts, and generated reports for company database.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created organized filing system to manage department documents.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Paid attention to detail while completing assignments.
Customer Service Crew Member
Hungry Jacks-Kingswood
02.2020 - 01.2021
- Providing positive customer service.
- Processing payments and cash handling through POS following procedures.
- Prepared, cooked, and served food as required.
- Assisted with stock control and ordering.
- Followed all required safety procedures.
- Reduced wait times with effective communication between customers and staff members.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Crew member/Customer Service
McDonald's
08.2018 - 10.2019
- Kitchen hand, front line customer service.
- Following company policies and procedures.
- Café and Barista duties.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
YEAR 10 -
Cranebrook High School
Cranebrook, NSW12.2020
Skills
- Cash handling and management
- Signature Verification
- Honest and Dependable
- Customer Service
- Team Cooperation
- Transaction processing accuracy
- Strong Work Ethic
- Data Entry Efficiency
- Reliable and Responsible
- Excellent time management skills
- Attention to Detail
- Customer Support
Certification
- Certificate 111 Business ( Customer Engagement), Australian College Of Commerce & Management PTY LTD.
- Certificate 11 In Skills For Work And Vocational Pathways, Penrith Skills For Jobs LTD.
- Provide First Aid, Lawrence Davis Training Group PTY LTD.
- Prepare To Work Safely In The Construction Industry, Lawrence Davis Training Group PTY LTD.
- Responsible Service Of Alcohol , Catch Training.
- Responsible Conduct Of Gambling, Catch Training.
Timeline
Bank Teller
Westpac Banking Corporation, WBC
10.2022 - 12.2023
Administration
SafeWorx
06.2021 - 10.2022
Customer Service Crew Member
Hungry Jacks-Kingswood
02.2020 - 01.2021
Crew member/Customer Service
McDonald's
08.2018 - 10.2019
YEAR 10 -
Cranebrook High School
- Certificate 111 Business ( Customer Engagement), Australian College Of Commerce & Management PTY LTD.
- Certificate 11 In Skills For Work And Vocational Pathways, Penrith Skills For Jobs LTD.
- Provide First Aid, Lawrence Davis Training Group PTY LTD.
- Prepare To Work Safely In The Construction Industry, Lawrence Davis Training Group PTY LTD.
- Responsible Service Of Alcohol , Catch Training.
- Responsible Conduct Of Gambling, Catch Training.
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