Amber Wickham
Melbourne,VIC
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful and a team leader. in which i offer supervision and support.
Overview
3
3
years of professional experience
Work History
Head Waitress
Pj's Mexican Kitchen
12.2020 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled many various situations in an orderly manner
- Thrive under pressure and in busy environment
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customers problems professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Retail Associate
The Body Shop
12.2021 - 03.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Always eager to pick up extra available shifts
- Utilized upselling techniques to promote additional products and increase sales.
Education
Year 11 VCAL -
Scoresby Secondary College
Scoresby, VIC12.2022
Horticulture - Certificate
Swinburne University of Technology
Melbourne, VIC10.2022
Skills
- Cash Handling
- Staff Monitoring
- Table Bussing
- Conflict Management
- Customer Service
- Table Setting Arrangements
- Conflict and Complaint Resolution
- Service Prioritization
- POS Systems Operations
- Table Monitoring and Turnover
Outdoor activities, Painting, Journaling, Drawing,
I enjoy socialising with my friends through outdoor activities, I got into painting with my grandpa when I was younger and it helped form a special bond between us and it's stayed with me throughout the years. Journaling helps me keep my mind clear, and attain a balanced life.
Timeline
Retail Associate
The Body Shop
12.2021 - 03.2022
Head Waitress
Pj's Mexican Kitchen
12.2020 - Current
Year 11 VCAL -
Scoresby Secondary College
Horticulture - Certificate
Swinburne University of Technology