Amber Winks
Sunbury
Summary
Motivated and adaptable professional with experience in customer service, food preparation, and teamwork-driven environments. Strong ability to work efficiently under pressure while maintaining attention to detail and high-quality standards. Passionate about delivering excellent service, problem-solving, and collaborating with teams to achieve goals. Always eager to learn new skills and take on new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader - Bartender/ FOH
Lancefield Hotel
11.2023 - Current
- Greet and serve customers in a friendly and professional manner
- Take food and drink orders accurately and relay them to the kitchen/bar
- Trained new team members on standard operating procedures and best practices.
- Ensure tables are clean, set, and properly maintained throughout service.
- Handle cash and card transactions using the POS system
- Provide recommendations and answer customer inquiries about menu items
- Follow all food safety, hygiene, and responsible service of alcohol (RSA) guidelines
- Work collaboratively with kitchen and front-of-house staff to ensure smooth service.
- Coordinated project timelines and resource allocation to enhance workflow efficiency.
- Led team in achieving daily operational goals through effective communication and task delegation.
Administrative Assistant
Nexus Auto Care
12.2024 - Current
- Managed customer inquiries via phone and email, ensuring timely responses and excellent service.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed social media accounts, resulting in increased brand visibility and engagement.
- Leveraged social media platforms to increase brand awareness and generate leads.
Barista
Verdure
01.2022 - 01.2025
- Operate coffee machines and grinders
- Take orders, process payments, and provide friendly service
- Assist with food preparation
- Work efficiently in a fast-paced environment
- Prepared high-quality espresso beverages and other specialty drinks for diverse clientele.
- Maintained cleanliness and organisation of work area, ensuring compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management by restocking supplies and monitoring product levels.
Pizza / Pasta Cook
Slice of Perfection
08.2020 - 01.2023
- Prepare and cook pizzas, pasta dishes, and sauces to recipe standards
- Operate ovens, grills, and kitchen equipment safely
- Ensure food quality, presentation, and portion control
- Taken customer orders in person and over the phone
- Follow food safety and hygiene regulations
- Work efficiently in a fast-paced kitchen environment
- Trained new staff on proper food preparation.
Education
Diploma - Elite Sport Business
Carlton College - La Trobe University
Bundoora, VIC06-2025
VCE Certificate - undefined
Gisborne Secondary College
01.2021
Skills
- Customer Relationship Building
- Proficient in Excel
- Effective problem resolution
- Point of sale system management
- Organisational Skills
- Collaboration and Teamwork
- Adaptability
- Time Management
- Phone Etiquette
- Computer skills
- Customer service
- Microsoft Word
- Time management
Certification
- Responsible Serving of Alcohol - RSA
- Hawks Netball - Social Media 2024
Timeline
Administrative Assistant
Nexus Auto Care
12.2024 - Current
Team Leader - Bartender/ FOH
Lancefield Hotel
11.2023 - Current
Barista
Verdure
01.2022 - 01.2025
Pizza / Pasta Cook
Slice of Perfection
08.2020 - 01.2023
VCE Certificate - undefined
Gisborne Secondary College
Diploma - Elite Sport Business
Carlton College - La Trobe University
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