AMBER WYCH

• Established strong client relationships through exceptional customer service and communication skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
• Offered advice and recommended products to improve and maintain nails.
• Sanitized workstation and stocked assigned workspace to facilitate general office and salon cleaning.
• Communicated effectively with management concerning important customer issues.
• Used acrylics, gels and glitters to create custom nail art designs for clients.
• Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
• Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
• Oversaw schedule to manage appointments of new and existing clients.
• Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
• Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
• Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
• Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
• Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
• Kept tidy and organized area to comply with cleanliness standards.
• Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
• Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
• Responded to customer requests and concerns about gel application and nail art designs.
• Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
• Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
• Boosted salon revenue by upselling additional services and retail products to clients.
• Prepared nail beds and cuticles, shaped nails and applied polish.
• Contributed to the salon''s cohesive brand image by maintaining a polished appearance and professional demeanor at all times.
• Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
• Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
• Utilized specialized tools and techniques to restore natural nails and create unique nail art.
• Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
• Assisted in training new hires on salon procedures, policies, and best practices in nail care services.
• Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
• Participated in local community events as a representative of the salon, showcasing our offerings to potential clientele within the area.
• Cleaned and sanitized tools and equipment before each client.
• Designed creative nail art designs and patterns.
• Offered personalized services according to needs and preferences.
• Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
• Collaborated with other members of salon staff to provide amazing client experience.
• Performed detailed trimming, filing and other nail services.
• Kept client's nails in great condition and offered advice on maintaining manicures.
• Administered polishes, creams and cuticle oils.
• Demonstrated dynamic customer service by responding to customer inquiries.
• Provided clients with advice and education on best nail care practices.
• Recorded weekly supply and inventory needs and made regular orders for replenishment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

Greeting all incoming clients.

• Preparing hot and cold beverages for clients
• Answering of incoming calls, Answering and communicating with clients through email.
• Assisting owners with day to day running of salon, Booking in bridal parties/group bookings, Use of timely booking system.
• Taking cash, eftpos, afterpay payments, Salon Banking and handling of cash.
• Opening and closing salon, Access to salon and safe with personal key.
• Booking and rescheduling clients appointments, Staff rosters, Stocktake, Online shopping for salon, Preparing and sending online orders for Glamours brand.
• Dealing with disputes or complaints.
• Assisting and communicating with staff about time management and daily tasks.
• Preparing staff and clients.

Completing services (manicures and pedicures), Experience with gel manicures and pedicures, soft gel nail extensions, acrylic nails).

Cleaning throughout the day to a high standard, Salon level presentation.

Covering for staff if they are sick or running behind.

• Maintained client waiting area, ensuring that it was kept clean at all times.
• Scheduled appointments by phone, email and in person and recommended additional services.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
• Managed payroll processing accurately and efficiently for all salon personnel.
• Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
• Enhanced customer satisfaction with prompt and courteous service at the front desk.
• Improved salon efficiency by streamlining appointment scheduling and client management processes.
• Handled all payments and refunds, making sure that charges and correct tax were applied.
• Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.

• Developed strong relationships with clients, resulting in repeat business and referrals.
• Coordinated special events within the showroom, attracting new clientele and fostering existing client relationships.
• Assisted colleagues during periods of high volume activity by providing additional support throughout the showroom as needed.
• Participated in ongoing professional development workshops focused on enhancing expertise within the field of interior design consultation services.
• Provided exceptional customer service, addressing concerns promptly and ensuring overall satisfaction with purchases.
• Implemented creative merchandising techniques to showcase new arrivals, driving interest and sales growth among customers.
• Enhanced customer experience by providing personalized consultations and product recommendations.
• Assisted in maintaining an organized, visually appealing showroom that attracted customers and encouraged sales.
• Attending meetings, team building activities and demonstration of smeg products.
• Coordinated with other showroom departments to ensure a seamless customer experience from initial inquiry through post-purchase followup.
• Communicated effectively with all levels of management regarding project progress updates or potential issues requiring attention.
• Streamlined processes for inventory management, reducing stock discrepancies and improving efficiency in product replenishment tasks.
• Contributed to a positive work environment by actively participating in staff meetings and offering constructive feedback on showroom operations.
• Oversaw installation of finishes, furniture and other design elements to control final product.
• Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
• Ensuring presentable showroom and a high level of cleanliness in all areas of the showroom
• Assisting colleagues with errands of day to day runnings of the showroom.
• Ensuring invoices have been directed to the correct department.
• Answering all incoming phone calls and directing them to the correct departments.
• Checking stock take levels daily and creating a spreadsheet to ensure I have correct information to provide to possible customers and stores.
• Being aware and knowledgeable of all products in the showroom to ensure correct information is being passed onto customers.
• Assisted clients with budget considerations and made recommendations for furniture, wall hangings and smeg items.
• Closing and opening of showroom.
• Setting up office space for use of meetings for colleagues.
• Using smeg software to check all stock, incoming shipments and ETA's of products.
• Suggesting other products to customers/ distrubutors if stock isnt available.
• Working closely with BCG to ensure products are available.

• Stage products in the correct temperatures.
• Follow special requests for each customer.
• Relay order information to customers.
• Maintain the cleanliness of an online grocery area.
• Instore and online support, Identifying clients needs and locating products that meet those requirements.
• Providing exceptional service, Ensuring all clients goals and needs are met.
• Working in a team environment and with different store departments.
• Ensuring only the freshest foods and products are picked, Processing final adjustments.
• Picking stock to fill customer online orders within required time frame.
• Being available, friendly and helpful.
• Ensuring all customers receive a positive experience.
• Working cooperatively.
• Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S) to ensure a safe working environment for customers, staff and contractors.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Collaborated with team members to achieve daily sales goals and optimize store performance.
• Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Cultivated long-term relationships with customers by providing personalized shopping experiences.
• Streamlined order processing for faster delivery times and increased customer satisfaction.
• Worked productively with customers to meet order requirements and service expectations.

• Assisting Diploma qualified educators.
• Supervision of children aged from 6 weeks to kindy age.
• Changing of nappies.
• Greeting incoming children and parents at drop off and pick up.
• Leading rooms (babies to kindy) if diploma qualified was absent.
• Cleaning at high standards throughout each day.
• Microsoft knowledge.
• Answering of incoming calls, Front desk reception duties (booking centre tours, taking payments and welcoming families into the centre).
• Preparing rooms for next day, Closing of centre responsibilities.
• Working with different cultures and backgrounds of staff and children.
• Communicating with parents by phone or email throughout each day concerning their children.
• Organising centre incursions and excursions, Assisting educators to pick up children from school for after school care.
• Preparing and serving food for children and children with special needs.
• Preparing the kitchen for audits every 3-6 months.
• Preparing correct amount of dairy, meats, proteins, fruits/veg, wholemeal foods on a 4 week rotating menu
• Supervised free play and other activities to keep children safe.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
• Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
• Assisted with meal preparation and feeding to meet children's dietary needs.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
• Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
• Boosted children''s cognitive development with age-appropriate educational games and activities.
• Established positive relationships with parent to collaboratively promote child's wellbeing.

• Reception Duties (handling cash, use of eftpos machine, end of day counting of till.
• booking appointments.
• answering incoming calls, stocktake).
• Salon Coordinator Duties (creating templates, use of social media for advertising, creating advertisements, creating client profiles.
• follow up phone calls, managing booking system).
• Typing disclaimer and client information forms on Microsoft Word.
• Greeting all incoming clients, Preparing clients and stylists, Client relaxation massage, Washing, Drying and Styling of clients hair.
• Application of toners on clients hair.
• Preparing hot and cold beverages for clients.
• Upkeep of kitchen area and colouring station.
• Time management.
• Applying colours to clients.
• Upkeep of salon cleaning in general (vacuuming, sweeping, washing of colour bowls and brushes, keeping a tidy desk and reception area, dusting and wiping over products and shelves)

• Greeting all incoming clients and offering refreshments, Preparation of meals and beverages for clients, Dealing with high end clients, Washing, drying and styling of clients hair, Application of toners of clients, Maintaining salon level presentation, Client relaxation massage, Liaising with reception on time management and outgoing clients, Booking appointments, Reception duties/salon co-ordinate, Answering of incoming calls, Stocktake/ordering salon products, Attendance and completion of product training sessions, Attendance of weekly training sessions, Colouring/cutting of weekly models, Attendance of TAFE at Taylor Weir School of Hairdressing one day a week, Washing/up keep of salon towels, Assisting with application of Wasp tape hair extensions, Daily opening and closing cleaning duties, Attendance/style assistance at photo shoots and fashion shows, Application of workplace health and safety regulations, Sale/product knowledge of salon retail products, Maintaining the highest level of personal image at all times, Representing brand/culture of Head Studio at all events

• Preparation of foods.
• Customer Service.
• Handling Money.
• Answering of incoming calls.
• Assisting with stocktake.
• Cleaning at end of day and throughout to maintain a high standard of cleanliness and adhere to the health and safety regulations
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.