Amber Lee Sealey

In this role I was in the office mainly alone and unattended:

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Received all incoming calls.
• Managed office operations while scheduling appointments for department managers.
• Worked alone most of the time at a young age and maintained the bookings.
• All incoming and outgoing mail.
• Banking daily.
• Answered to the CEO and managed the staff out on the road.

I began with this company as a Receptionist but very quickly was promoted to this position:

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• All correspondence via physical mail - inward and outward.
• Worked closely with Manager to create tenders.
• Helped other members of the team to get their work completed in the time specified.

• Helped large volume of clients every day with positive attitude and focus on customer satisfaction. The relationship with each of the accounts became very strong with exceptional sales being achieved.
• Assisted call-in customers with questions and orders.
• Provided primary customer support to internal and external customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Completed data entry to record call notes, suggestions and questions.
• Arranged the orders for the Courier to pick up at end of each day.
• Reported to management when a customer was over a sales figure and accounts needed paying.
• Very fast paced environment and able to cope with daily.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Handled client correspondence and tracked records to foster office efficiency.
• All visitors to the company had to come through me.
• Accounts Receivable role 2 days per week. In the time I maintained this role, I achieved huge financial growth with customers paying on time and created a payment system for those with outstanding accounts.
• Assisted customers to overcome problems with the Parts or Service departments so as the company could get paid. This was done verbally or via correspondence in a very clear and concise way.
• Controlled petty cash for Admin.

• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Open and close store.
• Maintain clean and organised workplace.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Be diplomatic and understanding to the customers needs.
• Process interstore orders.
• Click and Collect orders.
• Receive new stock and plan getting it in to the store.
• Always look and behave professionally - smart and presentable daily.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Helped customers complete purchases, locate items and join reward programs.
• Actively engaged customers to provide general assistance and information on store merchandise.

• Delivered exceptional customer support, assisting with product inquiries and selections.
• Processed transactions with precision using point-of-sale systems, ensuring cash handling accuracy.
• Maintained optimal inventory levels through effective restocking and organized merchandise displays.
• Collaborated with team members to consistently meet and exceed daily sales goals.
• Resolved customer complaints promptly, boosting satisfaction and retention rates.
• Cultivated strong customer relationships, driving sales growth through excellent service.
• Conducted product searches in-store and across locations to assist customers effectively.
• Participated in training sessions to enhance product knowledge and stay current on promotions.
• Opening and closing of the till.