Amber Louise Hart
Summary
Creative professional prepared for roles requiring artistic vision and execution.
Adept at fostering artistic communities and enhancing live performances, my tenure at La Mama Theatre honed my artistic flair and networking skills.
As a Freelancer I excel in creating compelling productions and building strong Artistic relationships, significantly boosting audience engagement and support for the arts. I am known for crafting impactful works that resonate with audiences.
My approach blends inventiveness with superb attention to detail, driving both creative and operational excellence.
I love the thrill of a team collaboration project and I bring a fun and kind energy to my all my roles and I work well with all kinds of people.
I am resourceful and adaptable and love a challenge, this combined with my strong work ethic, compassionate nature and reliability, has made me an exceptional asset to all the places I have worked.
Overview
30
30
years of professional experience
Work History
Retail Sales Worker
The Essential Ingredient
02.2003 - 01.2010
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists.
- Established rapport with frequent visitors fostering loyalty towards the establishment.
- Collaborated with event staff to execute successful conferences, banquets, and special occasions.
- Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Waitress/Barista
Little Italy Allawah
07.2000 - 01.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Freelance Artist
Various
03.1995 - Current
- Established a comprehensive rehearsal schedule, fostering disciplined work ethic among cast members and leading to polished productions.
- Fostered an inclusive environment where performers of all backgrounds felt welcomed, supported, and valued as part of the team.
- Developed strong relationships with local community organizations, resulting in increased funding and support for theatre productions.
- Facilitated collaboration between writers, actors, designers, and technicians to produce captivating theatrical experiences for viewers.
- Built a loyal audience base through consistent communication via social media platforms and newsletters.
- Increased ticket sales through strategic marketing campaigns targeting diverse demographics.
- Managed backstage operations efficiently, ensuring smooth transitions between scenes and seamless performances.
- Collaborated with directors to develop compelling character portrayals for memorable performances.
- Negotiated contracts with vendors and suppliers while maintaining strict adherence to budgetary guidelines set forth by the organization''s board of directors.
- Wrote and performed original pieces to audiences around Melbourne.
- Created comedic routines to delight audiences of different ages.
- Engaged with audiences to create memorable experiences at live performances.
- Used social media to promote events and build audience.
- Developed show concepts and themes to engage audience members.
- Managed variety of technical equipment used in performances.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Managed stage crew to deliver smooth, successful performances.
- Directed rehearsal sessions for cast and crew to prepare for upcoming performances.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Producer and Front of House Manager
La Mama Theatre
07.2012 - 10.2023
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Managed budgets and allocated resources effectively, ensuring projects were completed on time and within budget constraints.
- Established strong relationships with clients, resulting in repeat business and increased referrals.
- Coordinated with technical teams to troubleshoot and resolve production issues swiftly.
- Established collaborative environment, encouraging innovative ideas and solutions.
- Led cross-functional teams to meet tight production deadlines, maintaining high team morale throughout.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, enhancing menu offerings while maintaining profit margins.
- Enhanced team communication and efficiency with introduction of digital scheduling system, streamlining shift planning and time-off requests.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Barista, Waitress
Kaleidoscope Cafe Brunswick
04.2010 - 11.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Kitchen Staff & Cleaner
Homewood Nursing Home
01.2000 - 07.2000
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Plated and presented food following chef requirements.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Demonstrated strong time management skills while attending multiple patient needs simultaneously during busy shifts.
- Maintained clean and safe environment, ensuring well-being of all residents.
Education
Bachelor of Arts - Performance, Media, Education, Social Psych
University of Western Sydney
Sydney, NSW12-2003
High School Diploma -
Kadina High School
Goonellabah, NSW11-1999
Skills
- Artistic flair
- Superb attention to detail
- Teamwork and cooperation
- Client relationships
- Public speaking
- Photography
- Networking skills
- Concept development
- Complex problem solver
- Vendor relationships
- Strong analytical skills
- Inventiveness
Accomplishments
- Mentored volunteers with disabilities weekly
- Supervised team of over 45 staff and volunteers.
- Co-wrote two original Theatre pieces that sold out
- Ran, co-ordinated and staffed big scale performances, theatre events and Quarterly Season Launches
Certification
- VIC Driver's License
- Working with Children Check
- Police Check
- RSA
- First Aid ( needs refreshing)
Timeline
Producer and Front of House Manager
La Mama Theatre
07.2012 - 10.2023
Barista, Waitress
Kaleidoscope Cafe Brunswick
04.2010 - 11.2011
Retail Sales Worker
The Essential Ingredient
02.2003 - 01.2010
Waitress/Barista
Little Italy Allawah
07.2000 - 01.2010
Kitchen Staff & Cleaner
Homewood Nursing Home
01.2000 - 07.2000
Freelance Artist
Various
03.1995 - Current
Bachelor of Arts - Performance, Media, Education, Social Psych
University of Western Sydney
High School Diploma -
Kadina High School
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