Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber Mortimore

Armadale,VIC

Summary

I am a highly proactive, self-confident, tenacious and well accomplished Business Development professional with over 15 years experience within the Health, Beauty and Wellbeing field. Driving strong and attainable sales growth through leveraging corporate potential, enhancing marketing solutions and branding strategies, I am a proactive leader who shows fresh, insightful thinking by developing strategic approaches to challenging problems. While displaying an outstanding ability to develop effective quality control processes and structures in a corporate environment, I exhibit a proven effectiveness to concurrently prioritise and assume management, administrative and accounting tasks. I am constantly striving to understand the needs of my clients to provide them with exceptional results, through a flexible and positive approach. I am determined to implement the skills and knowledge I have gained to the prospective organisation by working effectively and conscientiously. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

21
21
years of professional experience

Work History

National Sales and Operations Manager

Beaute Pacifique
02.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Business Development Manager

Margi Fox Distributors
01.2021 - Current
  • Managing an existing portfolio of clients for 3 premium, globally recognised beauty and skincare brands
  • Executing targeted sales strategies to reach targets and to drive growth from new and existing business accounts
  • Provide continuous brand and product training, support, and expertise to our stockists
  • Engage with internal stakeholders to ensure our stockists receive the highest levels of service
  • Implement business initiatives for acceleration of total business, Team Incentives, CRM objectives and formulation of targets
  • Implement seasonal action plan to ensure achieve company targets

Business Development Manager

Endota Spa
12.2018 - 12.2021
  • Maintain a regular call Cycle for 21 spas within designated territory
  • Conduct regular meetings with owners of individual franchised spas to analyse all aspects of business and highlight areas of growth and key areas of concern
  • Conduct regular compliance checks across all areas of spa and maintain brand standards
  • Report back to business and senior management team with findings
  • Maintain brand standards of service and treatment by conducting regular workshops for spa managers and trainers for growth and professional development
  • Work with Spa owners on marketing plans for all aspects of local area marketing to drive sales and increase client retention
  • Analyse treatment cost vs profit and ascertain where the gaps in the service menu are, and how best to implement new offerings to clients
  • Conduct regular checks on staff performance and conduct performance reviews based on KPI's
  • Assist with rostering by maintaining set % of wages to service and sale

Sales Manager

Calvin Klein Watches & Jewelry
02.2018 - 11.2018
  • Maintain and set core ranges in all wholesale accounts to increase Calvin Klein watches and jewelry sales in line with budgets set
  • Analyse range gaps and maintain regular replenishment and distribution in line with brand strategy
  • Manage sales merchandise team to ensure team is motivated and performs at its optimal level
  • Liaise with Calvin Klein Watches & Jewelry HQ Switzerland on a regular basis to understand stock orders, delivery times, new product ranges and pricing conversion
  • Develop strong business relationships with all wholesale partners and retail store staff
  • Developing training programs to ensure all employees are engaged and fully trained
  • Assist with set up of new stores to ensure optimum standards are met
  • Liaise with category buyers across Retail, Wholesale and Duty Free Channels
  • Work with marketing team to develop strategies for all seasonal and promotional marketing campaigns
  • Constantly seek opportunities to improve visibility and promotion of the CK brand
  • Identify opportunities to expand the CK watch and Jewellery portfolio

Account Executive

Marque Of Brands- Mine Tan, B tan
03.2017 - 12.2017
  • Achieve business objectives by penetrating new accounts with product, solution and service offerings
  • Held meetings with key decision makers to present the entire promotional program that resulted in increased display penetration and increased gross sales volume
  • Liaised with Key Account managers on a regular basis to plan promotional activity
  • Drove new business into pharmacy channels and grew business expediently through sales and brand awareness
  • Collaborated with the marketing department to produce marketing material to align with brand specifics
  • Maintained 100% authorised distribution of all required products in assigned territory
  • Identified and communicated with account managers, peers, and other team members about the new business practices to be implemented in all retail accounts
  • Established relationships with local business through communicating with the key decision makers
  • Create promotional strategies and calendars to grow incremental grocery sales by 10%.

Business Development Manager

Revlon Cosmetics
02.2012 - 11.2016
  • Manage a territory of over 100 stores, developing standards and growing sales by over 7% annually
  • Set daily workload, track progress and revise plans to ensure sales targets are met
  • Initiate strategic research to identify new leads, obtain contact information and target outreach
  • Manage subsidised staff within Priceline stores, including hiring, people management, rostering and accumulation of all weekly sales
  • Develop company identification and outreach for potential selling of sites to increase revenue
  • Provide general administrative support for the account management team, monitoring staff sales and online training
  • Maintain a regular call cycle to ensure happiness of all monthly site clients
  • Apply systems that can be effectively utilised or altered for higher efficiency including development of proposed alterations
  • Cultivated and strengthened pharmaceutical company and small CRO relationships through continuous outreach and timely follow up
  • Attended trade shows, meetings webinars and conferences
  • Utilise AZTEC data and remain up to date with all information regarding competitor activity.

Account Manager

Thin Lizzy Cosmetics
01.2009 - 01.2012
  • Maintain accurate documentation of pharmacy accounts within territory
  • Participate in fortnightly meetings with all staff, analysing brand position within the market and recording performance management
  • Supervise operational control, identify failures by performing periodic checks
  • Ensure a robust risk management framework is in place and re-evaluate/ adjust as needs arise and seek resolution for errors
  • Manage a team of 12 Demonstrators and complete performance reviews regularly, ensuring all sales targets are met
  • Conduct service audits, reviews and improvements according to customer complaints to ensure satisfaction levels and expectations were being met
  • Maintain a structured cross training plan within the team
  • Conduct regular product training events for all accounts to ensure complete product knowledge to maximise sales and ensure the team understands company principles and act accordingly.

Account Executive

Intraceuticals Cosmeceutical Skin Care
06.2007 - 11.2008
  • Act upon complex account matters referred from direct reports and follow through to completion
  • Reconcile portfolio transactions to verify daily projection reports and check for accuracy
  • Service all accounts within territory including beauty therapists, day spas and cosmetic surgeons
  • Assess competitor activity to ensure best practice is maintained versus competition
  • Train all staff on products and machinery to ensure safety standards are met
  • Summarise receivables by preparing reports, maintaining invoice accounts, verifying totals, and coordinating monthly transfers between accounts
  • Meet with internal stakeholders and spa managers and set sales targets for all staff
  • Resolve collection issues by coordinating with collection department and examining customer payment history.

Salon Manager

Mens Body Works
01.2004 - 06.2007
  • Organise and manage the daily operations of the salon, recording all financial transactions
  • Maintain a strong client base through constant re-bookings and high engagement levels
  • Ensure a high standard of customer satisfaction across all sectors of the spa by addressing all client feedback.

Education

Diploma Applied Health Science ( Beauty Therapy) -

Victoria University
01.2005

Diploma of Hairdressing -

Pivot Point Hair Design College
01.1998

VCE -

Mentone Girls' Grammar School
Mentone, VIC
01.1996

Skills

  • People Management & Relationship Management
  • Excellent Written and Verbal Communication Skills
  • Sales Analytics & Analysis
  • Proficient in MS Systems
  • Strategic and Tactical thinker
  • Coaching and education
  • High attention to detail
  • Organised and able to prioritise tasks in a timely manner
  • Problem-Solving
  • Operations Management
  • Team Leadership
  • Customer Service
  • Employee relations and conflict resolution
  • Staff Management
  • Policies and procedures implementation
  • Goal Setting

References

Available on request

Timeline

National Sales and Operations Manager

Beaute Pacifique
02.2023 - Current

Business Development Manager

Margi Fox Distributors
01.2021 - Current

Business Development Manager

Endota Spa
12.2018 - 12.2021

Sales Manager

Calvin Klein Watches & Jewelry
02.2018 - 11.2018

Account Executive

Marque Of Brands- Mine Tan, B tan
03.2017 - 12.2017

Business Development Manager

Revlon Cosmetics
02.2012 - 11.2016

Account Manager

Thin Lizzy Cosmetics
01.2009 - 01.2012

Account Executive

Intraceuticals Cosmeceutical Skin Care
06.2007 - 11.2008

Salon Manager

Mens Body Works
01.2004 - 06.2007

Diploma Applied Health Science ( Beauty Therapy) -

Victoria University

Diploma of Hairdressing -

Pivot Point Hair Design College

VCE -

Mentone Girls' Grammar School

Similar Profiles

CREATE PROFILE
Amber Mortimore