Amber Rose Adams
South Hedland,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I am very interested in taking my career path in a new direction.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
White Knight Locksmith
2023.02 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Venue Manger
Last Chance Tavern
2021.01 - 2022.08
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
Kitchen Hand
Reenie's Kitchen
2015.03 - 2017.06
- Greeting customers, Opening and closing, Customer service, Prepped and cooked food, Cash handling, Banking, Making teas and coffees
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
Cleaner
Finest Touch Cleaning Services
2014.06 - 2014.12
- Residential cleaning, Booking new clients, Quoting jobs, Handling keys
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Cafe Manager
Belinda's lunch Bar
2009.01 - 2014.03
- Greeting customers, Opening and closing, Customer service, Prepped and cooked food, Cash handling, Banking, Making teas and coffees
- Kept cafe in full compliance with health code standards and achieved consistent scores above average.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Year 10
John Wollaston Anglican Community School
Camillo, WASkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Time Management
Attributes
- Friendly & Approachable
- Reliable & Responsible
- Trustworthy
- Well organised and tidy
References
- Belinda Adams, Owner of Belinda’s Lunch Bar, 0413 541 855
- Kiera Mildwaters, Personal Reference, 0488 639 746
- Suriya Mills, Owner of Finest Touch Cleaning Services, 0488 550 259
Hobbies and Interests
- Cooking
- Walking
- Listening to music
Timeline
Administrative Assistant
White Knight Locksmith
2023.02 - Current
Venue Manger
Last Chance Tavern
2021.01 - 2022.08
Kitchen Hand
Reenie's Kitchen
2015.03 - 2017.06
Cleaner
Finest Touch Cleaning Services
2014.06 - 2014.12
Cafe Manager
Belinda's lunch Bar
2009.01 - 2014.03
Year 10
John Wollaston Anglican Community School
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