Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ambika Shrestha

52B Power Street, St Albans, Melbourne,VIC

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Ticos Drive Thru
07.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Barista Shift Lead

Green Pillars Cafe
08.2022 - 04.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Front of House Team Member

Sideshow Burgers
04.2021 - 09.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Education

Masters of Technology - Information Technology

Federation University Australia
Ballarat, VIC
10.2022

B.A Hons in Fashion And Retailing - Fashion Design

Limkokwing University
Nepal
09.2018

Higher Secondary Education Board - Science

The New Summit Higher Secondary School
Nepal
08.2012

Skills

  • Microsoft Project
  • Motivational Leadership
  • Coordinating Daily Operations
  • Time Management
  • Coffee Machinery
  • Employee Performance Monitoring
  • Microsoft Excel
  • Order Supplies
  • Staff Development
  • Microsoft Office
  • Store Opening and Closing

Timeline

Barista Shift Lead

Green Pillars Cafe
08.2022 - 04.2023

Front of House Team Member

Sideshow Burgers
04.2021 - 09.2022

Shift Supervisor

Ticos Drive Thru
07.2019 - Current

Masters of Technology - Information Technology

Federation University Australia

B.A Hons in Fashion And Retailing - Fashion Design

Limkokwing University

Higher Secondary Education Board - Science

The New Summit Higher Secondary School

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Ambika Shrestha