Ambra Tomlins

- Developing and delivering an annual Wellbeing Calendar.

- Collaborating with and assisting the Health & Safety Manager to analyse Employee Assistance Program data.

- Scheduling and coordinating ‘Group Supervision’ meetings for customer-facing staff debriefs

Drafting and circulating internal communications about wellbeing initiatives.

- Onboarding and offboarding support including scheduling induction activities, preparing documents.

- Reward and recognition support.

- Recruitment support including drafting and posting advertisements, shortlisting applicants, scheduling and conducting interviews and conducting pre-employment checks.

- People and Culture administrative support, drafting documents, letters and communications to all staff, maintaining staff personal files, system maintenance including company wide intranet.

- General administrative support including scheduling meetings and appointments, formatting documents, data entry, research and taking minutes.

- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Developed and updated spreadsheets and databases to track, analyze and report on performance
and sales data.

- Generated reports and typed letters in Word and prepared PowerPoint presentations.

-Took customer enquires.

- Booked with customer for contractor attendance.

- Liaised with customers regarding payment.

- Formed invoices.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Created and maintained data entry logs to track data entry activities.