Andrew Frost
Bullsbrook
Summary
With a proven track record at Mustang Tilt Tray Services, I excel in maintaining safety compliance and delivering exceptional customer service. My leadership in vehicle maintenance and mechanical troubleshooting, coupled with a strong work ethic, has significantly enhanced operational efficiency. I thrive on self-motivation, ensuring the highest standards of safety and service are met.
Overview
29
29
years of professional experience
Work History
Owner/Operator Truck Driver
Mustang Tilt Tray Services
11.2009 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
Workshop & Hire Supervisor
Total Forklifts
02.1996 - 11.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
No Degree - Heavy Duty Mechanic
Central Regional TAFE
WA11-1989
Skills
- Professionalism and work ethic
- Truck loading and unloading
- Safe driving practices
- Self-motivation and discipline
- Safety compliance
- Vehicle inspection
- Load security
- Vehicle maintenance
- Delivery scheduling
- Load securing proficiency
- Critical thinking capacity
- Preventive Maintenance
- Safety management
- Mechanical troubleshooting
- Customer service
Languages
English
Native or Bilingual
Interests
- Road Trips across the USA with my family
- Enjoy going fast in my front engine dragster
- Gardening and caring for all our horse's cattle and dogs
Timeline
Owner/Operator Truck Driver
Mustang Tilt Tray Services
11.2009 - Current
Workshop & Hire Supervisor
Total Forklifts
02.1996 - 11.2009
No Degree - Heavy Duty Mechanic
Central Regional TAFE
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