Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Alex Dansie

Sydney

Summary

I'm a friendly, reliable, and hard-working employee from the UK, currently in Australia on a WHV. I will be in Sydney until October 2025. I have over a years experience working in customer facing roles in Austrailia , the UK and Brazil and am confident working in any hospitatility roles. I hold an RSN and TFN and have completed training as barista.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Avalon Airshow
Melbourne
03.2025 - 03.2025
  • Greeting clients and providing a point of contact for any general queries
  • Ensuring orderly management of public and addressing their concerns in a timely and professional manner
  • Assisting with various administrative tasks as required

Hostel Worker

Enjoy Hostel e Pousada
Aracaju
09.2024 - 12.2024
  • Enhanced guest experiences by recommending local attractions and dining options.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Updated reservation system with changes in availability or pricing information.

Team Lead

WA Cafe
Covent Garden
01.2024 - 07.2024
  • Acted as team lead serving food and drinks in a popular, high-paced London café
  • Management and training of new , existing and temp staff
  • Prepared drinks, including coffee and cocktails.ktails
  • Cash and till management and shop opening and closing
  • Resolved customer disputes in a satisfactory manner

Project Manager

UK Government
London
06.2019 - 11.2023
  • End to end project management of various projects in the space of international trade and events
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Created project status presentations for delivery to customers or project personnel.

Education

Bachelor of Science - Management

Loughborough University
UK

Skills

  • Customer service
  • Teamwork
  • Conflict resolution
  • Cash handling
  • Leadership and training
  • Communication skills

Certification

  • RSN
  • Barista Training

Languages

English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Professional

References

References available upon request.

Timeline

Customer Service Representative

Avalon Airshow
03.2025 - 03.2025

Hostel Worker

Enjoy Hostel e Pousada
09.2024 - 12.2024

Team Lead

WA Cafe
01.2024 - 07.2024

Project Manager

UK Government
06.2019 - 11.2023

Bachelor of Science - Management

Loughborough University

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Alex Dansie