Ame Terry
Bunbury,Australia
Summary
Dynamic Customer Service Sales Representative with a proven track record at Priceline Pharmacy, excelling in boosting sales revenue through active listening and problem-solving. Recognized for enhancing customer satisfaction and training new hires, while adeptly managing high call volumes and utilizing effective communication skills to address complex issues. I am Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
Priceline Pharmacy
01.2023 - 01.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences
- Increased customer satisfaction by addressing and resolving complex issues effectively
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns
- Assisted in training of new hires, sharing best practices and company policies
- Informed customers of promotions to increase sales productivity and volume
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Attended monthly sales meetings and quarterly sales trainings
- Developed, maintained and utilized diverse client base
Retail Pharmacy Assistant
Wizard Pharmacy
01.2020 - 01.2021
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed
Education
Certificate II - Engineering And Mechanical Fitting
South Regional TAFE WA
07.2022
Cert II - Leadership
JSW Training
Bunbury, WA07.2022
First Aid -
JSW Training
Bunbury, WA07.2022
Skills
- Work health and safety policies
- Written communication
- Verbal communication
- Computer systems
- Organisational skills
- Efficiency
- Initiative
- Calm disposition
- Ethical approach
- Logical approach
- Fair approach
- Time management
- Decision making
- Problem-solving
- Ability to work unsupervised
- Adaptability to new technology
- Adaptability to working environments
- Strong work ethic
- Reliability
Languages
English
Timeline
Customer Service Sales Representative
Priceline Pharmacy
01.2023 - 01.2025
Retail Pharmacy Assistant
Wizard Pharmacy
01.2020 - 01.2021
Cert II - Leadership
JSW Training
First Aid -
JSW Training
Certificate II - Engineering And Mechanical Fitting
South Regional TAFE WA
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