Amela Ahmetovic
Point Cook,VIC
Summary
Proven leader in retail management, notably with Tommy Hilfiger, adept at enhancing customer experience and streamlining operations. Excelled in staff supervision and POS systems, boosting sales through strategic merchandise displays and customer engagement. Skilled in team building and problem-solving, significantly improving store efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Tommy Hilfiger
Melbourne, VIC
12.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Retail Assistant
WH SMITH
Tullamarine
01.2018 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Sales Assistant
Woolworths Supermarket
Deer Park
01.2006 - 03.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Staff Supervision
- Stock management
- Team Management
- POS Systems
- Staff Management
- Hiring and Training
Timeline
Assistant Store Manager
Tommy Hilfiger
12.2021 - Current
Retail Assistant
WH SMITH
01.2018 - 10.2022
Sales Assistant
Woolworths Supermarket
01.2006 - 03.2016