Amelia Ambrose Chandra
Kingsford,NSW
Summary
Dynamic Medical PA with a proven track record at Sydney Orthopaedic Specialists and Neuro Spine Clinic, excelling in teamwork and customer service. Recognised for adaptability and problem-solving skills, I effectively managed operations while fostering positive relationships. Committed to continuous improvement, I thrive in fast-paced environments, utilising strong communication and organisational abilities to achieve exceptional results.
Overview
17
17
years of professional experience
Work History
Medical PA
Neuro Spine Clinic - Dr Christopher Huang
Randwick, NSW
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in busy, fast-paced environments.
- Liaising with patients (private and public patients), insurers in relation with Workers Compensation claim, Third Party claim, DVA and ADF.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organised and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Medical Practice Manager and PA
Dr David Lunz - Sydney Orthopaedic Specialists
Randwick, NSW
03.2014 - 04.2025
- Greeting and registering patients at the practice in a courteous and efficient manner.
- Handle incoming calls and respond promptly to patients enquiries.
- Making accurate appointment bookings, rescheduling and sending appointment reminders
- Ensuring the clinic day runs smooth for surgeon and patients.
- Verifying the accuracy of patients medical record and preserve the confidentiality of patients records.
- Confirmation of appointments by emails, text messages and phone calls.
- Daily end of day and weekly banking reconciliation.
- Ensured transcribed medical reports sent to every allocated medical provider via Healthlink, Argus or emails.
- Checked patients demographic, and health medical history to keep information up to date.
- Assisting patients complete necessary medical forms and medical imagings.
- Maintained strict confidentiality of patients medical records.
- Preparation of hospital bookings and admissions.
- Coordinating theatre lists and liaising with Anaesthetists, hospital booking department, theatre, ward manager, NUM, Registrar, Medical company Representative.
- Responsible for consultation billing, receipting, surgery booking, surgery billing for Private Hospitals and Public Hospital.
- Coordinating with Public outpatient Foot clinic and public hospital admissions.
- Liaising with patients and insurers in relation with Workers Compensation claim, Third Party claim, DVA, ADF, Lifetime Care, Overseas insurers.
- Preparation for Medico legal reports and enquires with Law offices/ firms.
- Preparation of contracts with hospitals, insurers, health funds, Defence ADF and DVA.
- Maintaining a clean and debt free accounts
- Providing general administrative and secretarial support to the surgeon.
- Managing Surgeon's diary , conferences and meetings.
- Patients, Insurers and other account holders for reconciliation and bad debts.
- Ordering medical supplies from supplier (CH2, DJO Global and OAPL).
Medical PA for Dr Douglass Wheen
Centre for Hand Surgery (Park House)
Sydney, NSW
02.2014 - 03.2014
- Greeting and registering patients with a courteous and efficient manner
- Handle incoming calls and respond promptly to patients enquiries
- Taking bookings over the telephone from patients and Medical Practitioners.
- Ensuring acucurate appointment booking, rescheduling and sending appointment reminders.
- Confirmation of appointments by letters, emails, text messages and phone calls.
- Responsible of billing, receipting and daily banking reconciliation.
- Liaising with patients, insurers in relation with Workers Compensation claim, Third Party claim , Medicolegal matters and Subpoena requests.
- Preparing and liaising for hospital bookings and admissions with Private Hospitals.
- Coordinating theatre lists, liaising with Anaesthetists and hospital booking department.
- Managing surgeon's diary, conferences and meetings.
- Patients account reconciliation.
- Banking and end of day completion (Eftpos, Bank transfer, cash).
- Responsible for accurate scanning of medical practitioner's correspondence and patients medical records).
- Maintaining adequate office inventory and household supplies.
- Worked well in a team setting, providing support and guidance.
Medical Administrator
Orthosports
Randwick, NSW
03.2012 - 02.2014
- Greeting and registering patients at the centre
- .Booking new patients and managing existing patients bookings including booking confirmations and reminders.
- Making accurate appointment bookings and rescheduling patients when required.
- Confirmation of appointments by text messages and emails.
- Preparing correct medical files, reports and medical imagings during clinic day on a daily basis.
- Responsible for accurate scanning of medical records and correspondences.
- Assisting in medical report typing.
- Responsible for billing, receipting and banking of facility funds.
- Confirmation and verification of patients information with regards of Workers Compensation claim, Third Party claim , Medico Legal and Subpoena matters.
- Sterilising medical instruments
- Maintaining confidentiality of sensitive information under Privacy Act.
- Perform and co-ordinate all front desk duties.
- Scanning of correspondences, reports and medical records.
- Daily banking reconciliation.
- Assisting Surgeon with general administrative duties.
Medical Administrator
Bone & Joint Clinic Sports Medicine (BJC Health)
Chatswood, NSW
01.2012 - 03.2012
- Greeting and assisting patients upon their arrival at the clinic.
- Taking bookings of appointments from patients and referring practitioners.
- Responsible for scheduling and rescheduling appointments as required.
- Confirmation of appointments and patients appointment recalls.
- Answering calls promptly and professionally,
- Handled sensitive patient information with confidentiality.
- Processing billings and issuing receipts.
- Assisting Specialists with general administration duties.
- Responsible of accurate scanning of medical records and correspondences.
- Daily banking reconciliation with basic MYOB.
- Maintaining an adequate inventory of office supplies.
Medical Administrator
Focus Eye Centre
Kingsford And Double Bay, NSW
01.2010 - 01.2012
- Greeting and assisting patients upon their arrival.
- Taking booking over the telephone and emails from patients , Medical practitioners (including Optometrists).
- Confirming appointment bookings.
- Liaising of patients medical enquiries.
- Streamlined patient registration process by implementing electronic check-in procedures.
- Verifying the accuracy of patients medical records and preserve confidentiality of the medical records.
- Management of patients invoicing, receipting of consultations and surgeries.
- Liaising with Medicare, Insurers (Workers compensation claim and Third Party claim).
- Confirmation of theatre bookings and hospital day surgery.
- Admissions for day surgery patients.
- Patients account reconciliation.
- Daily banking and end of day completion.
- Preparing morning tea and afternoon tea for Surgeons.
- Maintaining adequate office supplies.
Medical Receptionist
Action Physiotherapy
Maroubra, NSW
09.2008 - 01.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Liaising with referring Medical Practitioners, insurers in relation with Workers compensation claim.
- Utilised manual and computerised daily book keeping.
- Soliciting any outstanding accounts for patients and private health funds.
- Handling practice's accounts.
- Maintaining an adequate inventory of office and household supplies.
Education
Genie Solutions Training & Billing Course
Sydney, NSWHealth Administration
TAFE NSW
NSW06-2012
Associate of Arts - Business Administration
Green RIver Community College
Auburn, WA, USA08-1999
Skills
- Approachable demeanor
- Collaborative teamwork
- Effective time management
- Analytical problem-solving
- Strong attention to detail
- Versatile in dynamic environments
- Diligent and trustworthy
- Proficient in handling multiple tasks
- Clear interpersonal communication
- Problem-solving skills
- Proficient in computer applications
- Effective organizational skills
- Proficient in prioritizing tasks
- Strategic decision-making
- Issue resolution
Languages
Chinese
Limited Working
Indonesian
Native or Bilingual
English
Native or Bilingual
Medical Software
- Genie - latest version (Specialists - Neurosurgery, Orthopaedic Surgery, Rheumatologist and Allied Health practice)
- BlueChip (Orhtopaedic Surgery)
- VIP.net by Houston Medical ( Opthalmologist practice)
Timeline
Medical PA
Neuro Spine Clinic - Dr Christopher Huang
04.2025 - Current
Medical Practice Manager and PA
Dr David Lunz - Sydney Orthopaedic Specialists
03.2014 - 04.2025
Medical PA for Dr Douglass Wheen
Centre for Hand Surgery (Park House)
02.2014 - 03.2014
Medical Administrator
Orthosports
03.2012 - 02.2014
Medical Administrator
Bone & Joint Clinic Sports Medicine (BJC Health)
01.2012 - 03.2012
Medical Administrator
Focus Eye Centre
01.2010 - 01.2012
Medical Receptionist
Action Physiotherapy
09.2008 - 01.2010
Genie Solutions Training & Billing Course
Health Administration
TAFE NSW
Associate of Arts - Business Administration
Green RIver Community College