Amelia Anticevic
Melton,VIC
Summary
Dynamic professional with extensive experience in customer service and property management, notably at Woolworths Group. Proven ability to enhance tenant satisfaction through effective communication and decision-making. Skilled in planning and organization, with a strong attention to detail that ensures operational excellence and compliance in all tasks.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Woolworths Group
09.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
Receptionist
Derrimut 24:7 Gym
Melton, VIC
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Property Manager
Professionals Ryder Real Estate
Melton, VIC
09.2019 - 09.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Customer Service Cashier
Woolworths Group
Melton, VIC
02.2015 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Completed Year 12 VCE -
Staughton College
Melton, VIC09.2019
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Maintenance scheduling
- Administrative support
- Marketing and advertising
- Preparing property agreements
- Database management
- Building operations
Timeline
Personal Shopper
Woolworths Group
09.2024 - Current
Receptionist
Derrimut 24:7 Gym
10.2023 - Current
Property Manager
Professionals Ryder Real Estate
09.2019 - 09.2024
Customer Service Cashier
Woolworths Group
02.2015 - 01.2021
Completed Year 12 VCE -
Staughton College