Amelia Aquino
Gwandalan,NSW
Summary
Highly motivated, enthusiastic customer service representative backed with 4 years of experience in customer relations and a Certificate 2 in Business Services. Consistently prioritising customer satisfaction by actively listening to their needs, resolving issues promptly and providing clear, accurate information to ensure a positive experience is delivered. Strong skills in complaint handling, stock management and developing strategies to boost sales, as well as managing office communications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Angus & Coote
Tuggerah, NSW
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled customer service by dealing with complaints, organising stock and answering customer questions.
- Maintained, cleaned and organised store to provide positive shopping experience for customers and inspiring workplace for team members.
- Developed and implemented strategies to increase sales and profitability.
Cashier / Waitress
Golden Lake Chinese Restaurant
Gorokan, NSW
01.2022 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Served food and beverages promptly with focused attention to customer needs.
Sales Assistant
Angus & Coote
Tuggerah, NSW
03.2023 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other stores.
- Assisted customers with prompt and polite support in person and via phone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences.
Cashier
Kmart
Gorokan, NSW
11.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
MacKillop Catholic College
Warnervale, NSW2022
Skills
- Retail operations
- Customer relations
- Store & office organisation
- Computer & typing skills
- Proficient in Microsoft Office
- Data entry & collection
- Excellent interpersonal skills
- Managing office communications
- Ability to work in a fast-paced environment
- Time management
- Attention to detail
- Ability to problem solve
Certification
Certificate 2 in Business Services
- Data entry & collection (working with spreadsheets)
- Exceptional interpersonal skills (written & verbal)
- Managing office communications (phone, email, mail)
- Proficient in Microsoft Office
- Receptionist & administrator duties
- Complaint handling
- Computer typing & skills
References
- Carolyn McCluskey - Family Friend | 0409 725 949
- Karen Ward - Manager (Angus & Coote) | (02) 4353 5187
- Angus Boa - Employer (Golden Lake Chinese Restaurant) | 0426 266 539
Timeline
Assistant Store Manager
Angus & Coote
11.2023 - Current
Sales Assistant
Angus & Coote
03.2023 - 11.2023
Cashier / Waitress
Golden Lake Chinese Restaurant
01.2022 - Current
Cashier
Kmart
11.2020 - 02.2022
MacKillop Catholic College