Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amelia Ball

Caboolture

Summary

Dynamic customer service professional with a proven track record at multiple businesses, excelling in active listening and problem resolution. Recognized for enhancing customer satisfaction through informed recommendations and fostering a positive environment. Skilled in data entry and stock management, consistently delivering exceptional service and maintaining high safety standards.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Enhance Care
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Nursery Hand

Rumbalara Nursery
09.2018 - Current
  • Assisted with general maintenance of equipment
  • Identified and reported safety issues
  • Picked and packed stock safely and accurately to ensure customer satisfaction
  • Used effective communication within the team, ensuring smooth daily operations in the nursery.

Set Up Supervisor

Brisbane Racing Club
06.2005 - Current
  • Oversaw daily operations of the within the department, ensuring smooth workflow and completion of tasks.
  • Reduced employee turnover by fostering a positive work environment
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Education

Diploma - Screen & Media

Demi Institue
Queensland
09-2023

Diploma - Hospitality Administration And Management

TAFE Queensland
QLD
12-2007

Diploma - Event Management

TAFE QLD
QLD
12-2007

High School Diploma -

Caboolture State High School
QLD
12-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Professional demeanour
  • Administrative support
  • Stock management
  • POS systems usage

Certification

  • Drivers License
  • Forklift License

Timeline

Nursery Hand

Rumbalara Nursery
09.2018 - Current

Set Up Supervisor

Brisbane Racing Club
06.2005 - Current

Customer Service Representative

Enhance Care

Diploma - Screen & Media

Demi Institue

Diploma - Hospitality Administration And Management

TAFE Queensland

Diploma - Event Management

TAFE QLD

High School Diploma -

Caboolture State High School

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Amelia Ball