Property Management System
Amelia Brittliff
Albany Creek,QLD
Summary
Results-driven professional with a focus on delivering exceptional support for customer needs. Proven ability to effectively manage concerns and resolve conflicts, maximizing customer satisfaction. Strong background in customer relations and communication, able to build rapport and establish trust with clients. Highly organized and dependable, excels at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Aldi Strathpine
10.2024 - Current
Front Desk Receptionist
Middle Beach Lodge
04.2024 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in.
- Collected room deposits, fees, and payments.
- Proficient use of InnSource Hotel software, including room blocking, creating reservations via phone, email and in person, amending reservations and ensuring guests requests were met.
- Maintained lobby, bathrooms, and common area near front desk cleanliness throughout shift.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent
Fairmont Banff Springs Hotel
09.2023 - 04.2024
- Introduced customers to resort amenities with pleasant and helpful demeanour.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes using Property Management System.
- Provided exceptional service during high-volume periods or challenging situations, ensuring guest expectations are met.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Retail Assistant
Aldi Strathpine
03.2021 - 09.2023
- Collaborated with team members to accomplish sales goals and improve store performance
- Processed transactions accurately, balancing cash registers at the end of each shift
- Maintained an organised back room for easy access to stock when replenishing shelves
- Assisted in training new employees, contributing to the development of a knowledgeable workforce
- Volunteered for extra shifts during busy periods
Education
First Aid And CPR Certificate
Bachelor of Nursing Science -
University of The Sunshine Coast
11-2026
Skills
- Sales expertise
- Administrative skills
- Customer service
- Problem-solving skills
- POS systems
- Oral and written communications
- Safety and security procedures
- Fast Learner with online software programs
References
- Dean Jacobson - Aldi Store Manager, Aldi Strathpine
+61 432 619 080
- Vishnu Nair - Assistant Front Office Manager, Fairmont Banff Springs Hotel
+1 (416) 671 3240
- Connor Dugard - HR Manager, Middle Beach Lodge
+1 (587) 215 3506
Software
InnSoure Solutions
Microsoft Office
Timeline
Retail Assistant
Aldi Strathpine
10.2024 - Current
Front Desk Receptionist
Middle Beach Lodge
04.2024 - 09.2024
Front Desk Agent
Fairmont Banff Springs Hotel
09.2023 - 04.2024
Retail Assistant
Aldi Strathpine
03.2021 - 09.2023
First Aid And CPR Certificate
Bachelor of Nursing Science -
University of The Sunshine Coast
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