Amelia Cassim
Preston
Summary
Experienced public sector administrator with hands-on Freedom of Information (FOI) experience in a complex healthcare environment. Demonstrated ability to process FOI requests in accordance with the Freedom of Information Act 1982 (Vic), manage statutory deadlines, handle sensitive and confidential information, and work collaboratively with internal and external stakeholders. Currently seeking progression into a VPS5 FOI role within the Victorian Public Service.
Overview
19
19
years of professional experience
Work History
Patient Information Officer / Acting Freedom of Information Officer
Peter MacCallum Cancer Centre
01.2023 - Current
- Acting Freedom of Information Officer (Feb – May 2025)
- (Higher duties / backfill role)
- Processed Freedom of Information requests in accordance with the Freedom of Information Act 1982 (Vic)
- Coordinated and conducted document searches across clinical, legal and administrative stakeholders
- Assessed documents for relevance, exemptions and third-party considerations
- Prepared schedules of documents and draft decision material
- Managed statutory timeframes, extensions and competing priorities
- Liaised directly with FOI applicants in a professional and confidential manner
- Maintained accurate FOI files, records and reporting in line with departmental processes
- Patient Information Officer (Ongoing)
- Manage external information requests involving confidential patient records
- Process chart corrections, deficiencies and internal record requests
- Scanning, document corrections and data quality assurance
- Run monthly reports and support compliance requirements
- Provide ongoing assistance to the FOI function, including document retrieval, file preparation and stakeholder liaison as required
- Work collaboratively in a high-volume, open-office healthcare environment
Pick Packer / Warehouse Assistant (Casual)
Popcultcha Warehouse
01.2022 - 01.2023
- Picked and packed stock accurately under time constraints
- Maintained high attention to detail to prevent damage and errors
- Worked efficiently in a fast-paced warehouse environment
Medical Receptionist
Surfcoast Medical Centre, Torquay
01.2018 - 01.2021
- Front-desk reception, patient check-in and enquiries
- Scanning, faxing and management of confidential medical records
- Managed patient requests for copies of medical histories
- Undertook debt collection duties, including liaising with patients, insurers (WorkCover, TAC, Allianz) and local businesses
- Ensured privacy, accuracy and professionalism in all interactions
Medical Receptionist / Reception Supervisor / Medical Administrator
Sands End Health Clinic (NHS), London, UK
01.2016 - 01.2018
- Progressed through multiple roles within the practice
- Managed GP rotas and administrative workflows
- Acted as End-of-Life Care Coordinator
- Chased referrals, test results and hospital correspondence on behalf of GPs
- Worked closely with clinical staff in a sensitive and confidential environment
Medical Receptionist
Myers Street Family Medical Practice
01.2014 - 01.2016
- Front-desk reception and patient bookings
- Cash handling, phone enquiries and results management
- Scanning, correspondence and general office administration
- Independently managed after-hours walk-in service, including closing and securing the practice
Medical Receptionist
Health E Medical Centre
01.2007 - 01.2012
- Patient reception and appointment scheduling
- Medical records management and document scanning
- General administrative support in a busy medical practice
Education
Certificate IV - Frontline Management
Gordon Institute of TAFE
01.2010
Traineeship - Medical Terminology & Office Administration
Macquarie Commercial College
01.2007
VCE - undefined
Matthew Flinders Girls Secondary College
01.2004
Skills
- Freedom of Information processing (FOI Act 1982)
- FOI file management, schedules and reporting
- Stakeholder liaison (internal & external)
- Confidential information handling
- Records and document management
- Time-critical statutory deadlines
- High-volume administrative environments
- Strong written and verbal communication
- Public sector compliance and governance
Additional Experience
- Town and Country Pizza, Torquay – Pizza Delivery Driver (Casual) 2014 – 2016
- McDonald’s Restaurant, Torquay – Customer Service (Full Time) 2002 – 2007
Timeline
Patient Information Officer / Acting Freedom of Information Officer
Peter MacCallum Cancer Centre
01.2023 - Current
Pick Packer / Warehouse Assistant (Casual)
Popcultcha Warehouse
01.2022 - 01.2023
Medical Receptionist
Surfcoast Medical Centre, Torquay
01.2018 - 01.2021
Medical Receptionist / Reception Supervisor / Medical Administrator
Sands End Health Clinic (NHS), London, UK
01.2016 - 01.2018
Medical Receptionist
Myers Street Family Medical Practice
01.2014 - 01.2016
Medical Receptionist
Health E Medical Centre
01.2007 - 01.2012
Traineeship - Medical Terminology & Office Administration
Macquarie Commercial College
VCE - undefined
Matthew Flinders Girls Secondary College
Certificate IV - Frontline Management
Gordon Institute of TAFE