Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Possess strong communication skills, technical savvy, and ability to multitask effectively under pressure.
Overview
8
8
years of professional experience
Work History
Allied Health Assistant, Cert III (Practical)
Prime Health Podiatry
Gateshead, NSW
04.2023 - 05.2023
Assisted in structured therapeutic activities and supportive interactions with patients
Communicated with patients, families, physicians and other healthcare team members about patient care
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail
Reduced risks of patient infection and cross-contamination by cleaning and sterilising equipment
Sound ability with using Cliniko, HICAPS, DVA and Medicare
Admin
Genesis Industries
Mudgee, NSW
10.2022 - 03.2023
Organising and maintaining records, files, and databases
Answering phone calls
Sound skills in MYOB database
The ability to work autonomously
Great customer service and communication skills
Invoicing and receiving payments
Working as a team
Care Assistant
Newcastle & Hunter Community Health
Newcastle, NSW
12.2019 - 02.2022
Scheduled and accompanied clients to medical appointments
Planned, prepared and served meals and snacks according to prescribed diets
Recognized and reported abnormalities or changes in patients' health status to case manager
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
Determined specific needs and provided most appropriate level of services for patient well-being
Documented residents' mental status, sleep and eating patterns in medical record books
Monitored and assisted residents through individual service plans
Shopped for groceries regularly in order to keep house stocked with necessities
Assisted with all personal care
Built strong relationships with clients to deliver emotional support and companionship
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
Provided safe mobility support to help patients move around personal and public spaces
Assisted patients with self-administered medications
Transported individuals to events and activities, medical appointments and shopping trips
Transported patients via wheelchair to and from rehabilitation and daily activities
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Used Eworkforce to maintain records of services performed, apparent condition of patients and incident reports
Assistant in Nursing
Maroba Aged Care Facility
Waratah, NSW
04.2016 - 01.2020
Caring for high and low care residents with a range of diseases associated with ageing including Alzheimer's Disease and dementia
Providing quality care to younger residents with degenerative illnesses
Attending to residents' activities of daily living including personal hygiene, meals, social activities and rehabilitation programs
Maintaining residents' rooms and recreational areas to ensure a safe and pleasant environment
Listening and responding to residents' and families concerns and referring to appropriate personnel
Communicating with GPs, dietitians, hairdressers, podiatrists and other specialists and ancillary staff on a regular basis
Preparing elderly residents for hospitalisation where necessary
Providing palliative care to residents and support to grieving families
Assisting residents to participate in recreational and social activities
Performing simple dressings
Implementing WHS policies and procedures when assisting residents
Using lifting and other mobility equipment to ensure resident and staff safety
Assisting residents to safely operate walking frames
Participating in team meetings
Attending in service education
Providing accurate information at handover to other care staff
Completing RCS documentation and residents' progress notes
Writing nursing care plans
Completing incident reports
Organized and managed patient charts and files
Receptionist
Newcastle Mazda
Newcastle, NSW
01.2015 - 01.2016
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Kept reception area clean and neat to give visitors positive first impression
Confirmed appointments, communicated with clients and updated client records
Answered central telephone system and directed calls accordingly
Managed multiple tasks and met time-sensitive deadlines
Provided clerical support to company employees by copying, faxing and filing documents
Answered phone promptly and directed incoming calls to correct offices
Education
Certification in Business Administration -
01.2025
Certificate III in Allied Health Assistant -
Foundation Education
Online
05.2023
Certificate III in Individualised Support (Nursing Assistant) -
NSW TAFE Hunter Institute
Newcastle, NSW
01.2016
Diploma in Children Services - Child Care
Atkinson Training & Development
Newcastle, NSW
01.2011
S2&S3 Medicines Certificate -
Newcastle, NSW
01.2011
Skills
Greeting patients/residents
Handling difficult situations
Reporting accidents and incidents
Implementing WH&S principles
Correct Manual handling skills
Patient Progress Documentation
Excellent verbal and written communication skills
Client Relationship and Rapport
Emotional Support and Companionship
Activities of Daily Living (ADLs)
Time Management
Meal planning and preparation
Behavioral Management
Computer skills
Administrative Support
Self-motivation and initiative
Data entry and record keeping
First aid and CPR
Infection control
Patient-focused care
References
Susan Reid, (02) 4989 6496, Podiatrist, Prime Health Podiatry
Joanne Woodward, 0419 513 205, Registered Nurse, Newcastle & Hunter Community Health