Amelia Connell
Glenvale,Qld
Summary
I have been a stay at home mum for the past 15 years. I have 3 children aged 7,10,14.
Before having my family, I worked in a support worker for the elderly and the disabled .
Where my role was to provide practical support to individuals and their families, such as helping with household tasks, personal care and paperwork, supporting and monitoring healthcare needs, including administering medication. I enjoyed the complex clients.
I enjoy mentoring.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
01.2006
- Being able to work with clients wants and the family's perspective of clients' needs to enable a collaboration in a plan where everyone is involved and outcomes where everyone is happy
- Providing a service that respects life choices and experience and celebrates diversity
- Providing essential support to clients in their day to day living needs and wants
Relief Assistant educator, Good Start
01.2011 - 12.2012
- I worked with multiple children whom had complex behaviours and needs I managed to have the environment that attended to all the children's needs where they all could learn and participate at their own levels (something other workers hadn't accomplished)
- Being able to befriend and become interactive with the children and families on spontaneous shifts
- Comply with National Quality standards
- Maintain safe environment for children
- Educate to each individual child's needs and learning abilities
- Yellow card
- Blue card
- Open CA licence
Support Worker
Salvation Army
Riverview, QLD
04.2008 - 02.2009
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Console Operator
Caltex And Coles Express
Brisbane, QLD
06.2006 - 12.2008
- Observed and reported suspicious activities and persons.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Exceeded performance metrics consistently, demonstrating dedication to excellence in all aspects of the role as a Console Operator.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
Deli Assistant and Cashier
Coles And Woolwurths
Ipswich, QLD And Brisbane
12.2004 - 06.2006
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Created appealing food arrangements for party trays and specialized orders.
- Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
- Handled cash transactions efficiently, ensuring accuracy in accounting for sales and change given to customers.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Education
Nail technician -
Bremer Tafe Bundamba
01.2019
Cert 3 in Children's Services -
Bremer Tafe Springfield
01.2013
Skills
- Patient
- Flexible
- Understanding
- Supportive
- Caring Nature
- Empathic
- Good communication skills
- Great at working in a team
- Housekeeping and meal preparation
- Daily living assistance
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Disability Services
- Mobility support
- Computer Skills
- Meal Planning
- Health and safety
- Daily Living Requirements
- Dressing assistance
- Creative Thinking
- Family Communication
- Emotional Support
- Social Skills Development
- Safety Management
- Personal Growth Support
- Elderly Care
- Medication organization
- Feeding Assistance
- Grooming support
- Flexible Schedule
- Recreational Activities
- Housekeeping skills
- Lifestyle Support
- Care Documentation
Hobbies and Interests
- My future career goal is to work for the Federal Police Department Australia
- My current career goal is to obtain a position that can be suited around my children's school hours. Where I can obtain a position which enables personal growth being supported working into the unforeseeable future working on ongoing qualifications to become an asset to the company I work for. I am up for challenging environments endeavoring to work solo or as a team to achieve the optimal outcomes. I am very confident and accustomed to always being vigilant and being aware of surroundings and possible dangers and safety scanning always having a plan in place as needed no matter the client or surroundings.
- Really looking to pursue a career with potential for further training and Growth.
Timeline
Relief Assistant educator, Good Start
01.2011 - 12.2012
Support Worker
Salvation Army
04.2008 - 02.2009
Console Operator
Caltex And Coles Express
06.2006 - 12.2008
Disability Support Worker
01.2006
Deli Assistant and Cashier
Coles And Woolwurths
12.2004 - 06.2006
Nail technician -
Bremer Tafe Bundamba
Cert 3 in Children's Services -
Bremer Tafe Springfield