Amelia Curu
Auckland,AKL
Summary
Ambitious Supervisor Trainee prepares for future supervisory responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes. Responsible Supervisor Trainee with 8 years of comprehensive experience assisting in setting and analyzing goals, projecting sales performances and promoting cooperation from team members. Logical and decisive individual committed to learning business operations and staff functions. Strong communicator recognized by management for excellent progress in training.
Overview
26
26
years of professional experience
Work History
Supervisor/Trainer
Swissport
Auckland, AKL
01.2021 - Current
- Assisted in leading each shift by delegating duties and assigning specific tasks to 14 employees.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time sheet.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
- Net-suite Banking reconciliation
- OTP/KPI daily reports
- Staff performance Log / Grooming audits
- Creating Aircraft movement sheet for all aircraft inbound and outbound schedules.
Trainer Jetstar Airways
Swissport
Auckland, AKL
01.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Assessed student needs to develop effective training plans.
- Gathered and organized supplementary material to support structured lessons.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Training specific Aviation Industry procedures such as Aero-bridge and specific aircraft type doors such as A330/A320/B737.
- System used : Go Now
Trainer Hawaiian Airline
Swissport Cargo Services
Auckland, AKL
01.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Assessed student needs to develop effective training plans.
- Training specific North America regulations requirements.
- International Passenger Processing, AQQ, APIS training.
- Training VISA and TIMATIC importance.
- CSR100 Hawaiian Airline specific customer service training.
- System used : SABRE version 10.1
Trainer Fiji Airways
Swissport
Auckland, AKL
01.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant of up 12 trainees workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Tracked attendance and progress against goals for each participant.
- International Passenger Processing and APP training
- VISA and TIMATIC training
- Fiji Airways customer product knowledge training
- Flight Management Load control training
- System used: AMADEUS
Supervisor Air New Zealand Swissport Sydney
Swissport
Sydney, NSW
10.2018 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Net-suite Banking
- OTP/KPI daily reports
- Staff performance / Grooming audits
- Service Control Aircraft seating/ catering daily report
- Aircraft Movement Control daily report
Trainer Air New Zealand Sydney
Swissport
Sydney, NSW
10.2018 - 12.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- International Passenger Processing, APP, APIS training
- VISA and TIMATIC training
- Air New Zealand product knowledge training
- Aircraft service control training
- Aircraft Movement control training
- AVNET movement control system training
- System used: CARINA
Trainer Jetstar Airways Swissport Auckland
Swissport
Auckland, AKL
03.2016 - 10.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Domestic and International Check-in system training
- Training policy and procedure for the client
- Training Human Factors/ DG/ANNEX and Qantas Link recurrencies
- Training dash Q300 aircraft and doors procedure
- Training A320 aircraft and door procedures
- System used: SKYPORT / NEWSKIES
Export /Import Clerk
United Parcel Service, UPS
Auckland, AKL
09.2006 - 03.2016
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Coordinated and negotiated contracts to facilitate freight movements.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
Check Out Operator
Eastridge New World
Auckland, AKL
04.2001 - 07.2004
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Taught associates to operate cash registers and back up team members during busy periods.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Diploma Level 5 - Tourism And Travel Management
New Zealand School of Tourism
Auckland07.2015
Certificate Level 3 - Tourism And Travel Management
Quantum Travel And Tourism Education
Auckland10.2014
Certificate Level 4 - Business Administration
Te Wananga O Aotearoa
Auckland10.2011
Certificate Level 2 - Business Information System
Quality Education
Auckland06.2006
Certificate I - Computer Service Technician
Information Technology Training Institute
Auckland05.2002
Skills
- Business Workflows
- Managing Operations and Efficiency
- Status Updates
- Employee Coaching and Motivation
- Coaching Skills
- Self motivated
- Work well under pressure
- Resilient
- Excellent Communication and written skills
- Adaptability
- Quality Production
- Performance Tracking and Evaluations with attention to detail
Languages
Fiji
Native or Bilingual
Hindi
Professional Working
Referees
Name: Nien Tzsu
Company: Jetstar Airways
Job title: National Operations Advisor
Contact Number: +6421 230 9884
Email: nientzu.chen52@gmail.com
Name: Paige Sankey
Company: Swissport Sydney International Airport
Job title: Passenger Services Manager
Contact Number: +614 4105 37885
Email: p.sankey@swissport.com.au
Name: Mike Carter
Company: New Zealand School Of Tourism
Job title: Campus Manager
Contact Number: +64 (09) 275 2495
Email: mike@travelcareers.co.nz
Name: Karina Horne
Company: United Parcel Services (UPS) NZ
Job title: Country Manager
Contact Number: +64 (09) 255 4630
Email: karinah@ups.com
Name: Paulini Ravudi
Company: Eastridge New World
Job title: Customer Service Manager
Contact Number: +64 (09) 521 4680
Email: pauliniravudi@gmail.com
Timeline
Supervisor/Trainer
Swissport
01.2021 - Current
Trainer Jetstar Airways
Swissport
01.2021 - Current
Trainer Hawaiian Airline
Swissport Cargo Services
01.2021 - Current
Trainer Fiji Airways
Swissport
01.2021 - Current
Supervisor Air New Zealand Swissport Sydney
Swissport
10.2018 - 12.2020
Trainer Air New Zealand Sydney
Swissport
10.2018 - 12.2020
Trainer Jetstar Airways Swissport Auckland
Swissport
03.2016 - 10.2018
Export /Import Clerk
United Parcel Service, UPS
09.2006 - 03.2016
Check Out Operator
Eastridge New World
04.2001 - 07.2004
Diploma Level 5 - Tourism And Travel Management
New Zealand School of Tourism
Certificate Level 3 - Tourism And Travel Management
Quantum Travel And Tourism Education
Certificate Level 4 - Business Administration
Te Wananga O Aotearoa
Certificate Level 2 - Business Information System
Quality Education
Certificate I - Computer Service Technician
Information Technology Training Institute
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