Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Dalton

CANNON HILL,QLD

Summary

Dynamic McDonald's Area Leader with a proven track record in team management and customer service excellence. Spearheaded training initiatives that enhanced staff integration and operational efficiency. Skilled in problem-solving and maintaining high standards during peak hours, ensuring a seamless experience for customers while adhering to strict food safety regulations.

Overview

6
6
years of professional experience

Work History

McDonalds Area Leader

McDonald's Cannon Hill
06.2019 - Current
  • Led training initiatives for new hires, contributing to their rapid integration into the team environment.
  • Operate drive-thru services, handling and operating payment, food, and deliveries in a prompt but friendly manner.
  • Worked with my team to maintain smooth operations of high standards to customers during high volume rushes.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency while calibrating cleaning and maintaining the machines.
  • Processed orders on POS system and accepted cash and charge payments.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Contact superviser: Nikita Handcock

Education

Certificate IV - Crime And Justice Studies

Unity College
Brisbane, QLD
11-2021

High School Diploma -

Clarivaux Mackillop College
Brisbane, QLD
11-2021

Certificate - Certificate of Quality Coffee

McCafe Acadamy
Brisbane, QLD
04-2022

Skills

  • Team and safety management
  • Customer service
  • Problem-solving abilities
  • Staff management
  • Training and coaching
  • Operations improvements

Timeline

McDonalds Area Leader

McDonald's Cannon Hill
06.2019 - Current

Certificate IV - Crime And Justice Studies

Unity College

High School Diploma -

Clarivaux Mackillop College

Certificate - Certificate of Quality Coffee

McCafe Acadamy

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Amelia Dalton