Amelia Dunkley
Sydney,NSW
Summary
I am 19 years old and believe I contribute a strong sense of passion and brightness into any workplace culture, I am present, chatty and eager to adapt to a challenging environment. My experience in hospitality has allowed me to convert my spirited personality into developing valuable skills. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Oak Berry Coogee
12.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assist in training new workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Private Nanny
Melissa Thomas
11.2021 - 06.2023
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted children with homework assignments and special projects across different subjects.
- Engaged with children on individual basis to build positive relationships.
- Transported children to and from activities using personal or family vehicle.
- Worked with parents to develop and implement discipline programs to promote positive behaviour.
Internship Student
Threesixty Comms Firm London
08.2022 - 10.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Service Crew Member
Woofemdown Aka Woofy's Catering
11.2021 - 05.2022
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Kept customers and crew areas organized.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Repaired equipment quickly and accurately, consistently inspecting work to verify functionality and correctness.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
Education
Bachelor of Criminology And Psychology - Bachelor of Criminology And Psychology
Australian Catholic University
Sydney, NSW11.2029
Completed HSC -
St Catherines School
Sydney, NSW11.2021
Skills
- Transaction Monitoring
- Cash Deposits and Receipts
- Staff Development
- Managing Multiple Priorities
- Retail Space Planning
- Customer Relationship Management
- Hiring and Training
- Customer Service and Satisfaction
- Recruiting and Interviewing
- Business Development Understanding
- Team Motivation
- Time Management
- Negotiation and Conflict Resolution
Timeline
Internship Student
Threesixty Comms Firm London
08.2022 - 10.2022
Assistant Manager
Oak Berry Coogee
12.2021 - Current
Private Nanny
Melissa Thomas
11.2021 - 06.2023
Service Crew Member
Woofemdown Aka Woofy's Catering
11.2021 - 05.2022
Bachelor of Criminology And Psychology - Bachelor of Criminology And Psychology
Australian Catholic University
Completed HSC -
St Catherines School
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