Amelia Festa
Avalon Beach,NSW
Summary
I have just graduated from Yr 12 and am looking for a job with more preferred evening hours as I begin a Bachelor of Architecture at Sydney University this February.
I have extensive experience in customer service, call receiving and order packing. I am detailed oriented and look to be a supportive team member who shows high levels of interdependence and initiative when set with tasks.
Overview
6
6
years of professional experience
Work History
Waitress
Dunes Palm Beach
08.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Server
La Bannette
01.2021 - Current
- Server and till responsibilities, order packing
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Waitress
Ninja Avalon
02.2021 - 03.2022
- Involved waitressing, call receiver, front desk management (bookings, takeaway orders, walk-ins) and till work.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Assistant Coach
Avalon Soccer Club Coaching
03.2021 - 09.2021
- Coaching assistance for Girls Under 12 team (running drills, set up and pack up, supervising)
- Mentored young female athletes on sportsmanship, leadership skills, and maintaining a positive and supportive training environment.
Kitchen Hand
Lucky and Pep’s
04.2018 - 04.2021
- Involved kitchen preparation, cleaning assisting the chefs, call receiver, dessert bar and cashier placement.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing caller inquiries.
Education
Avalon Public School
St Luke’s Grammar School
Skills
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Order Accuracy
- Team Collaboration
- Tableside Service
- Food Running
- Payment Processing
- Effective Communication
- Telephone Etiquette
Accomplishments
- 1st place Design & Technology (2023, 2022, 2019)
- 3rd place Biology (2023)
- Peninsula Cup Football Winners (2021-2023)
- Representative Cross-Country (2018-2023)
- Representative Touch football (2021-2022)
- Representative Football (2021-2022)
Personal Information
- Age: 18
- Gender: Female
Pronouns
she/her
Hobbies and Interests
- Soccer
- Camping
- Bushwalking
- Baking
Timeline
Waitress
Dunes Palm Beach
08.2023 - Current
Assistant Coach
Avalon Soccer Club Coaching
03.2021 - 09.2021
Waitress
Ninja Avalon
02.2021 - 03.2022
Server
La Bannette
01.2021 - Current
Kitchen Hand
Lucky and Pep’s
04.2018 - 04.2021
Avalon Public School
St Luke’s Grammar School
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