Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMELIA FINLAY

Adelaide,SA

Summary

Friendly and outgoing Sales Engineer with excellent presentation and interpersonal skills to convey technical knowledge to end-users and C-level executives. Extensive education and experience with [Type] product to leverage product line to customers.

Overview

7
7
years of professional experience

Work History

ADMINISTRATION

JDELEC
LONSDALE , SA
03.2021 - Current
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.

Service Deli Assistant

DRAKES
ALDINGA, SA
03.2020 - 11.2021
  • Accurately weighed, priced and labeled deli products for customers.
  • Maintained cleanliness of the service deli area including countertops, shelves, display cases and equipment.
  • Assisted customers with product selection and special orders.
  • Replenished merchandise in display cases as needed.
  • Followed food safety procedures when handling, storing and preparing food items.
  • Operated cash registers to process customer transactions accurately and efficiently.
  • Provided excellent customer service by responding to customer inquiries promptly and professionally.
  • Demonstrated knowledge of store layout to help customers locate desired items quickly and easily.
  • Inventoried stock regularly to ensure accurate ordering levels were maintained.
  • Performed opening and closing duties such as restocking supplies, cleaning work areas and checking expiration dates on products.
  • Prepared sandwiches, salads or other specialty foods following established recipes.
  • Adhered to company policies and procedures regarding safety, sanitation and security measures.
  • Answered questions about products or services offered by the store.
  • Tracked daily sales figures using point-of-sale system software.
  • Utilized proper slicing techniques while cutting meats, cheeses or vegetables for customers.
  • Ensured that all food preparation was carried out in accordance with health regulations.
  • Provided assistance with stocking shelves with incoming merchandise shipments.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Informed customers of deli specials to increase profits.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.

WAITRESS

TEQUILA AND TACOS
PORT NOARLUNGA , SA
10.2018 - 02.2020
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

WAITRESS

FLAVA
CHRISTIES BEACH , SA
02.2017 - 07.2018
  • Greeted customers and provided menus.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Stocked server areas with supplies before, during and after shifts.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Informed customers about specials, upselling additional food and drink items.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Education

High School Diploma -

CARDIJN COLLAGE
NOARLUNGA DOWNS
12-2019

Skills

  • Administration
  • Decision-Making
  • Project Planning
  • Collaboration
  • Excellent Communication
  • Active Listening
  • Written Communication
  • Food Service
  • Testing Data Documentation
  • Calm Under Pressure
  • Organization and Time Management
  • Verbal Communication

  • Friendly, Positive Attitude
  • Data Entry
  • Customer Service
  • Problem-Solving
  • Critical Thinking

Timeline

ADMINISTRATION

JDELEC
03.2021 - Current

Service Deli Assistant

DRAKES
03.2020 - 11.2021

WAITRESS

TEQUILA AND TACOS
10.2018 - 02.2020

WAITRESS

FLAVA
02.2017 - 07.2018

High School Diploma -

CARDIJN COLLAGE

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AMELIA FINLAY