Amelia Gomez
Melbourne,VIC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coach
Le Page Park Cricket Club
10.2024 - Current
- Motivate athletes to become stronger, more agile and more effective through training habits
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Enforce discipline both on and off-field to lead team with highest personal standards
- Teach players how to run specific game plays in order to build cohesive, structured team
- Enhanced team performance by developing and implementing effective coaching strategies.
Canteen
Moorabin Rams Rugby Club
06.2022 - Current
- Quickly learned new skills and apply them to daily tasks, improving efficiency and productivity
- Carry out day-day-day duties accurately and efficiently
- Demonstrate respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others.
Christmas Sales Associate
Ralph Lauren
10.2022 - 04.2023
- Supporting customers and providing approachable service
- Met budgets and sales goals daily/weekly/monthly
- Demonstrated respect, friendliness and willingness to help wherever needed
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Basketball Jersey World
10.2022 - 12.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service and Administration Officer
Glen Eira Counselling Clinic
11.2021 - 07.2022
- Support staff to Mental Health Team
- Responding to client enquiries, returning messages
- Filing customer reports
- Data Entering customer information
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
Education
VCE - VCE Completion
Mentone Grammar
01-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Teamwork and collaboration
- Time management
Accomplishments
- Our Lady of the Assumption Primary School School Captain in 2018.
- Captained Le Page Park CC U18's team.
Certification
- Community Coaching Accreditation.
- Responsible Service of Alcohol.
Awards
Full Colours - Cricket
Half Colours - Service - Inclusivity
Timeline
Coach
Le Page Park Cricket Club
10.2024 - Current
Christmas Sales Associate
Ralph Lauren
10.2022 - 04.2023
Sales Associate
Basketball Jersey World
10.2022 - 12.2022
Canteen
Moorabin Rams Rugby Club
06.2022 - Current
Customer Service and Administration Officer
Glen Eira Counselling Clinic
11.2021 - 07.2022
VCE - VCE Completion
Mentone Grammar
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