Amelia Hoskins
Sydney,NSW
Summary
My academic background in Criminology and Criminal Justice at UNSW has equipped me with skills in analytical thinking and maturity, and my customer service experience have developed my abilities in communication, adaptability, and teamwork. The values in which the ACIC are seeking deeply resonate with both my personal and professional ethos, and I am ready to leverage my customer-centric approach and passion to contribute to the success of the ACIC's values and mission in contributing to community safety.
Overview
5
5
years of professional experience
Work History
Showroom Sales Consultant
Hilux Flooring
07.2022 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Analysed customer needs and preferences to recommend products or solutions
- Resolved customer complaints and addressed product issues
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Assistant
Target
11.2021 - 04.2024
- Collaborated with other departments to guarantee customer satisfaction.
- Worked effectively in fast-paced environments.
- Demonstrated communication, prioritization and time management skills.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Skilled at working independently and collaboratively in a team environment.
Administration Clerk
Coty
02.2022 - 04.2022
- Provided quality clerical support through data entry, document management, and email correspondence.
- Processed new hire paperwork and documents.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Established and maintained standard office procedures to achieve demanding targets.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
Swimming Instructor
Col Jones Swim School
06.2019 - 11.2021
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Took notes of strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Education
Bachelor of Criminology And Criminal Justice - Criminal Justice And Policy Work
University of New South Wales
Sydney, NSW12.2024
Higher School Certificate -
St George Christian School
Sydney, NSW11.2020
Skills
- Consistently demonstrates honesty, sincerity, and ethical conduct in all interactions at the workplace
- Approaches problems calmly and objectively, finding constructive solutions that meet customer needs and align with workplace values
- Demonstrates flexibility and adaptability in response to changing circumstances or unexpected challenges, and adjusts accordingly
- Demonstrates dedication and loyalty to my workplace's mission, values, and goals
- Builds and maintains trust with colleagues and customers through consistent and transparent communication, reliability and integrity
- Identifying challenges or obstacles and developing innovative strategies to address them effectively
- Demonstrates self-awareness, empathy, and social skills to handle challenging situations with maturity and professionalism
- Has the ability to work independently and manage time, tasks, and priorities without constant supervision
https://www.linkedin.com/in/amelia-hoskins/
Timeline
Showroom Sales Consultant
Hilux Flooring
07.2022 - Current
Administration Clerk
Coty
02.2022 - 04.2022
Customer Service Assistant
Target
11.2021 - 04.2024
Swimming Instructor
Col Jones Swim School
06.2019 - 11.2021
Bachelor of Criminology And Criminal Justice - Criminal Justice And Policy Work
University of New South Wales
Higher School Certificate -
St George Christian School
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