Amelia Howe

Tungamull

Summary

Service Advisor with a proven track record at Farm and Garden Products, excelling in customer service and data entry. Enhanced operational efficiency by streamlining appointment scheduling and resolving customer inquiries swiftly. Skilled in machinery upkeep and adept at assessing customer needs, driving revenue growth while maintaining high satisfaction standards.

Overview

years of professional experience

Work History

Service Advisor

Farm and Garden Products

12.2023 - Current

Maintained high customer satisfaction standards to meet or exceed targets.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Maintained up-to-date knowledge of product and service changes.
Promptly responded to inquiries and requests from prospective customers.
Investigated and resolved customer inquiries and complaints quickly.

Deli Assistant

Drakes Supermarkets

04.2021 - 10.2023

Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Made food according to standard recipes with requested changes for customer satisfaction.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Greeted customers at counter to fulfill requests and answer questions.

Education

High School Diploma -

Yeppoon State High School

Yeppoon, QLD

11.2023

Certificate III - Business

Axial Training

Online

02-2025

Certificate II - First Aid And CPR

Bule Stone

Rockhampton, QLD

03-2025

Skills

Data Entry
Machinery Upkeep
Customer Needs Assessment
Multitasking and organization
Computer skills
Attention to detail

Service estimates
Work Area Maintenance
Personal Grooming Standards
Customer Service
Service scheduling
Workflow management

Timeline