Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Amelia James

Bray Park,QLD

Summary

I am a diligent university student with over three years experience in customer service and sales, offering strong interpersonal skills alongside excellent multitasking and organizational abilities. I am skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Overall, I am adaptive and eager to learn new processes and procedures.

Overview

4
4
years of professional experience

Work History

Volunteer Coffee Barista/Customer Service Cashier

Hope Centre Coffee Cart
Bowen Hills, QLD
05.2023 - Current
  • Managed morning rush of customers with efficient, levelheaded and friendly customer service
  • Experience with learning new skills on the go, while maintaining attention to detail.
  • Ability to multi-task maintaining friendly and engaging conversations with customers while preparing drinks and distributing orders.

Customer Service Associate/Cashier

Taco Bell
Eatons Hill, QLD
02.2023 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Experience working as a cashier and first point of contact during rush hours, while manning both front counter, drive thru and dining room facilities.
  • Consistently monitored check-out areas to ensure they are clean, organized and well-stocked in order to maintain store attractiveness.

Junior Bookseller

QBD
Strathpine, QLD
01.2020 - Current
  • Effective time management and prioritisation skills demonstrate during busy rush hours. This includes maintaining the phone line while manning the till, and prioritising customers appropriately.
  • When faced with customer inquiries surrounding accounts and loyalty credit, the ability to manage, inform and adjust accounts was applied.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Inventoried new shipments of books and displayed them for sale.
  • Offered point-of-sale initiatives to increase sales and drive customer loyalty.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

High School Diploma -

Albany Creek State High School
Albany Creek
11-2022

Bachelor of Science - Biomedical Science

University of Queensland
Saint Lucia, QLD

Skills

  • Inter-personal relations
  • Maintaining Quality Standards
  • POS Systems
  • Up-Selling
  • Opening and Closing Duties
  • Speedy and Efficient Service
  • Microsoft
  • Time-management
  • Attention to detail

References

Roxanne Draper, Senior Bookseller (Manager) at QBD Strathpine
Email: strathpine-manager@qbd.com.au
Mobile: 0416 677 155

Clive Ibones, Executive Coordinator at Hope Centre

Email: clive.ibones@hopeventures.org.au

Mobile: 0424 404 140

Accomplishments

  • Received the Principle's Academic Excellence Award from year 7-12 in High School, alongside Subject Awards in over five unique subjects, including the English award where I was a recipient four times.
  • Received four shout-outs from customer service reviews for outstanding service at Taco Bell.

Timeline

Volunteer Coffee Barista/Customer Service Cashier

Hope Centre Coffee Cart
05.2023 - Current

Customer Service Associate/Cashier

Taco Bell
02.2023 - Current

Junior Bookseller

QBD
01.2020 - Current

High School Diploma -

Albany Creek State High School

Bachelor of Science - Biomedical Science

University of Queensland

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Amelia James