Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Lagwa

Paynesville,VIC

Summary

Dynamic and detail-oriented Dog Groomer with extensive experience at Diamond Dog Grooming, recognized for enhancing client satisfaction through exceptional grooming services and effective communication. Proficient in advanced clipper techniques and pet first aid, I foster a calm environment, ensuring the well-being of pets while building strong relationships with pet owners.

Professional groomer with comprehensive experience in animal grooming and care. Skilled in precision grooming techniques, breed-specific styling, and maintaining calm environment for pets. Strong focus on collaboration and adaptability, ensuring high standards and reliable results in dynamic settings. Known for excellent customer service and ability to handle diverse grooming tasks efficiently.

Experienced with grooming multiple dog breeds to enhance their health and appearance. Utilizes breed-specific grooming methods and ensures calm environment for pets. Knowledge of advanced grooming techniques and exceptional customer service skills to build client trust and satisfaction.

Professional grooming expert with reputation for maintaining high standards and delivering quality results. Extensive experience in grooming variety of dog breeds, ensuring their comfort and safety throughout process. Known for effective team collaboration and adaptability to meet changing needs, while consistently utilizing grooming techniques and animal handling skills valued by employers.

Overview

27
27
years of professional experience

Work History

Professional Dog Groomer

Diamond Dog Grooming
03.2005 - 06.2024
  • Conducted cleanliness measures to remove pests.
  • Followed manufacturer protocols to apply tick and flea preventatives safely.
  • Executed procedures to ensure pet health and comfort.
  • Ensured pet ear cleanliness to support overall health.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
  • Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
  • Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.
  • Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
  • Participated in community events showcasing the salon''s services while educating the public on proper pet care practices.
  • Helped develop marketing strategies aimed at attracting new clientele through targeted promotions and incentives based on customer needs analysis.
  • Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
  • Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
  • Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures.
  • Boosted overall efficiency by maintaining proper inventory levels of grooming supplies and equipment.
  • Streamlined appointment scheduling process, resulting in reduced wait times for clients.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Assisted with development of animal behavior modification plans.
  • Documented animals' weight, size and condition in computer system for review by senior staff.

Dog Grooming Assistant

Silver Poodle
03.1999 - 09.2004
  • Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
  • Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
  • Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
  • Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
  • Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
  • Provided outstanding customer service by addressing any concerns or inquiries from pet owners promptly and professionally.
  • Contributed to increased client retention through personalized interactions with pet owners during appointments.
  • Contributed to salon''s success by consistently receiving positive reviews from satisfied clients praising attention to detail, compassionate handling of pets, and excellent customer service.
  • Improved customer satisfaction by providing compassionate and efficient grooming services for various dog breeds.
  • Ensured all tools were properly sanitized between uses to maintain strict hygiene standards required within the industry.
  • Helped develop customized grooming plans for individual dogs based on breed, size, coat condition, and owner preferences.
  • Demonstrated excellent communication skills when discussing specific grooming needs with pet owners before each appointment.
  • Helped create a positive work environment by actively participating in team meetings and contributing to discussions about best practices and new ideas.
  • Assisted head groomer in completing grooming tasks, resulting in a streamlined and timely process for clients.
  • Developed strong rapport with returning clients by remembering pet names and preferred grooming styles from previous visits.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Educated visitors and staff on proper animal care and handling.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Prepared and administered medications and treatments as prescribed by veterinarian.

Dog Grooming Apprentice

A-Z Dog Grooming
07.1997 - 02.1998
  • Collaborated with senior groomers for continuous skill development, improving overall quality of services provided.
  • Provided attentive care to animals during grooming sessions, minimizing stress and promoting a positive experience.
  • Adhered to established safety protocols while using grooming tools and equipment, reducing potential accidents or injuries.
  • Facilitated smooth check-in and check-out processes for clients, contributing to an organized flow of daily appointments.
  • Completed thorough pre-grooming assessments on each pet, identifying any special needs or health issues before proceeding with services.
  • Achieved a high level of client trust by consistently delivering exceptional customer service alongside expert grooming skills.
  • Handled difficult situations with distressed pets professionally and compassionately, reassuring both animals and their owners effectively.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Reset procedure rooms between appointments and disinfected equipment.

Office Assistant

Hodges Realestate
04.1997 - 07.1997
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Cafe Worker

Rickketts Point
02.1997 - 03.1997
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

Education

VCE -

Mentone Girl’s Secondary College
Mentone, VIC
11.1997

Skills

  • Proper bathing techniques
  • Advanced clipper skills
  • Expert scissoring techniques
  • Sanitary area grooming
  • Safe handling practices
  • Cleaning and sanitizing
  • Knowledge of breed standards
  • Appointment scheduling
  • Record keeping
  • Gentle restraint methods
  • Patience and tact
  • Canine anatomy
  • Ear cleaning proficiency
  • Efficient drying methods
  • Pet first aid
  • Grooming best practices
  • De-matting techniques
  • Nail trimming expertise
  • Calm demeanor
  • Dog behavior assessment
  • Coat conditioning treatments
  • Creative styling
  • De-shedding procedures
  • Show grooming experience
  • Sanitation procedures
  • Nail trimming
  • Paw pad care
  • Breeding
  • Basic accounting
  • Animal handling
  • Progress documentation
  • Injury and illness treatment
  • Animal examinations
  • Work prioritization
  • Pet owner advisory
  • Treatment administration
  • Materials ordering
  • Medication administration
  • Medication documentation
  • Animal training
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Animal care
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer communication
  • Human and animal safety
  • Relationship building
  • Feeding and watering
  • Self motivation
  • Animal observations
  • Animal grooming
  • Adaptability
  • Animal nutrition
  • Equipment disinfection
  • Emergency response
  • Treatment Planning
  • Information collection and recording
  • Animal breeding
  • Disease prevention
  • Supply unloading and storage

Timeline

Professional Dog Groomer

Diamond Dog Grooming
03.2005 - 06.2024

Dog Grooming Assistant

Silver Poodle
03.1999 - 09.2004

Dog Grooming Apprentice

A-Z Dog Grooming
07.1997 - 02.1998

Office Assistant

Hodges Realestate
04.1997 - 07.1997

Cafe Worker

Rickketts Point
02.1997 - 03.1997

VCE -

Mentone Girl’s Secondary College

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Amelia Lagwa