Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Amelia Laundy

Summary

Adept at fostering positive relationships and delivering exceptional customer service, I leveraged my administrative support and office management skills at Mediterranean Shipping Company to enhance operational efficiency and teamwork. My expertise in event coordination and budget adherence, coupled with a proactive approach, significantly contributed to workplace productivity and employee satisfaction.

Overview

7
7
years of professional experience

Work History

Administration Officer

Mediterranean Shipping Company
10.2021 - Current
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing enquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, recorded messages, and transmitted information and documents to internal employees.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Managed team petty cash, purchase orders and account transactions.
  • Check all incoming supplier invoices before processing and forwarding on for authorisation.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Handled maintenance issues promptly and appropriately, calling in the appropriate technician and supervising to ensure works are completed to a high standard.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Submit work orders for archive using the Compu-Store system.
  • Organise employee functions staying within allocated budget including venue hire, catering, entertainment, invites and relevant equipment.


Dance Teacher

Footworks Dance Australia
06.2018 - 12.2021
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer's strengths while improving areas of weakness.
  • Planned routines for recitals and performances.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Enhanced student performance by implementing creative and engaging dance routines.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Created a safe and inclusive environment where students felt comfortable expressing themselves through dance, regardless of their background or experience level.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Adhered to studio guidelines and legal requirements.
  • Managed costume design and selection, ensuring appropriate attire for each performance and individual dancer''s needs.
  • Continually sought professional development opportunities to stay current with industry trends and maintain a high level of expertise in teaching dance techniques.
  • Interacted effectively by email, phone and in person with students, parents and staff members.

Barista

Malibu Fresh Essentials
07.2021 - 10.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Pleasantly interacted with customers during busy periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Merchandised display cases and promoted prepared foods.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.

Bar Staff Member

Ostro Eatery
02.2018 - 05.2021
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Enhanced customer satisfaction by providing timely and efficient beverage orders.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Improved workflow efficiency by maintaining a well-organised work station with necessary supplies and equipment.
  • Provided exceptional service to large groups during events, coordinating beverage orders efficiently for timely delivery.
  • Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
  • Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
  • Assisted in training new staff members and facilitating their integration into the team.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, cleaning and taking inventory.
  • Covered floor staff during busy periods, taking orders, delivering food and beverage, setting and clearing tables.

Education

SITHFAB002 Provide Responsible Service of Alcohol - Hospitality

Australian Hotels Association
Western Australia
06.2017

SITHFAB005 And SITXFSA001 Barista - Hospitality

Training For Me
Clarkson, WA
06.2017

Diploma of Performing Arts Majoring in Dance - Dance

Principal Academy of Dance And Theatre Arts
Leederville, WA
12.2016

BSB20112 Certificate II in Business - Business

VETiS CONSULTING SERVICES Pty Ltd
Vasse, WA
12.2015

Year 11 - High School

Cape Naturaliste College
Vasse, WA
12.2015

Skills

  • Administrative Support
  • Office Management
  • Events Coordination
  • Proficient in Microsoft Office Suite
  • File Maintenance
  • Budget Adherence
  • Schedule Maintenance
  • Team Collaboration
  • Mail Handling
  • Facilities/Property Management
  • Travel Arrangements
  • Records Management
  • Petty Cash

Reference

Rachael Hughes

Manager-Mediterranean Shipping Company

0411 785 313


Julie Mangan

Co-worker- Mediterranean Shipping Company

0424 989 412


Kerry Goer

Owner and Manager - Ostro Eatery

0419 550 574



Timeline

Administration Officer

Mediterranean Shipping Company
10.2021 - Current

Barista

Malibu Fresh Essentials
07.2021 - 10.2021

Dance Teacher

Footworks Dance Australia
06.2018 - 12.2021

Bar Staff Member

Ostro Eatery
02.2018 - 05.2021

SITHFAB002 Provide Responsible Service of Alcohol - Hospitality

Australian Hotels Association

SITHFAB005 And SITXFSA001 Barista - Hospitality

Training For Me

Diploma of Performing Arts Majoring in Dance - Dance

Principal Academy of Dance And Theatre Arts

BSB20112 Certificate II in Business - Business

VETiS CONSULTING SERVICES Pty Ltd

Year 11 - High School

Cape Naturaliste College

Similar Profiles

CREATE PROFILE
Amelia Laundy