Amelia Laundy
Summary
Adept at fostering positive relationships and delivering exceptional customer service, I leveraged my administrative support and office management skills at Mediterranean Shipping Company to enhance operational efficiency and teamwork. My expertise in event coordination and budget adherence, coupled with a proactive approach, significantly contributed to workplace productivity and employee satisfaction.
Overview
7
7
years of professional experience
Work History
Administration Officer
Mediterranean Shipping Company
10.2021 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing enquiries professionally and in a timely manner.
- Screened and transferred incoming calls, recorded messages, and transmitted information and documents to internal employees.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed team petty cash, purchase orders and account transactions.
- Check all incoming supplier invoices before processing and forwarding on for authorisation.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Handled maintenance issues promptly and appropriately, calling in the appropriate technician and supervising to ensure works are completed to a high standard.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Submit work orders for archive using the Compu-Store system.
- Organise employee functions staying within allocated budget including venue hire, catering, entertainment, invites and relevant equipment.
Dance Teacher
Footworks Dance Australia
06.2018 - 12.2021
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer's strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Enhanced student performance by implementing creative and engaging dance routines.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Created a safe and inclusive environment where students felt comfortable expressing themselves through dance, regardless of their background or experience level.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Adhered to studio guidelines and legal requirements.
- Managed costume design and selection, ensuring appropriate attire for each performance and individual dancer''s needs.
- Continually sought professional development opportunities to stay current with industry trends and maintain a high level of expertise in teaching dance techniques.
- Interacted effectively by email, phone and in person with students, parents and staff members.
Barista
Malibu Fresh Essentials
07.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Pleasantly interacted with customers during busy periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Merchandised display cases and promoted prepared foods.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Bar Staff Member
Ostro Eatery
02.2018 - 05.2021
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Enhanced customer satisfaction by providing timely and efficient beverage orders.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Improved workflow efficiency by maintaining a well-organised work station with necessary supplies and equipment.
- Provided exceptional service to large groups during events, coordinating beverage orders efficiently for timely delivery.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
- Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
- Assisted in training new staff members and facilitating their integration into the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, cleaning and taking inventory.
- Covered floor staff during busy periods, taking orders, delivering food and beverage, setting and clearing tables.
Education
SITHFAB002 Provide Responsible Service of Alcohol - Hospitality
Australian Hotels Association
Western Australia06.2017
SITHFAB005 And SITXFSA001 Barista - Hospitality
Training For Me
Clarkson, WA06.2017
Diploma of Performing Arts Majoring in Dance - Dance
Principal Academy of Dance And Theatre Arts
Leederville, WA12.2016
BSB20112 Certificate II in Business - Business
VETiS CONSULTING SERVICES Pty Ltd
Vasse, WA12.2015
Year 11 - High School
Cape Naturaliste College
Vasse, WA12.2015
Skills
- Administrative Support
- Office Management
- Events Coordination
- Proficient in Microsoft Office Suite
- File Maintenance
- Budget Adherence
- Schedule Maintenance
- Team Collaboration
- Mail Handling
- Facilities/Property Management
- Travel Arrangements
- Records Management
- Petty Cash
Reference
Rachael Hughes
Manager-Mediterranean Shipping Company
0411 785 313
Julie Mangan
Co-worker- Mediterranean Shipping Company
0424 989 412
Kerry Goer
Owner and Manager - Ostro Eatery
0419 550 574
Timeline
Administration Officer
Mediterranean Shipping Company
10.2021 - Current
Barista
Malibu Fresh Essentials
07.2021 - 10.2021
Dance Teacher
Footworks Dance Australia
06.2018 - 12.2021
Bar Staff Member
Ostro Eatery
02.2018 - 05.2021
SITHFAB002 Provide Responsible Service of Alcohol - Hospitality
Australian Hotels Association
SITHFAB005 And SITXFSA001 Barista - Hospitality
Training For Me
Diploma of Performing Arts Majoring in Dance - Dance
Principal Academy of Dance And Theatre Arts
BSB20112 Certificate II in Business - Business
VETiS CONSULTING SERVICES Pty Ltd
Year 11 - High School
Cape Naturaliste College