Amelia Livesey
Winchelsea,VIC
Summary
As a proud Taungurung, Yorta Yorta, and Barapa Barapa student currently completing a Bachelor's Degree at Deakin University, I have a personal interest in student support services. I am passionate about education and want to influence my people's ability to access culturally safe education. Upon completing my degree, I hope to assist in researching and implementing Indigenous knowledges into academic curriculums. In the meantime, I offer excellent communication and networking skills and expertise in administration, customer service, and cultural knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Services Assistant
NIKERI Institute / Deakin University
04.2022 - Current
- Work within the Student Services team to provide high-quality student administrative support
- Collaborate closely with academic and professional staff to provide culturally appropriate services.
- Assist with student applications and paperwork for scholarships, study programs, and other support services.
- Facilitate student admissions interviews and process applications.
- Onboarded students to online learning platforms and trained them on basic use.
- Manage data entry of student information and maintain updated records.
- Provide course, admission, selection, and other student-related advice to staff and students in accordance with university policies and procedures
- Contribute to the successful recruitment and retention of student enrolments
- Collaborate with events and marketing team to prepare for student promotional and transitional events such as IDAP, Graduation, and O-Week
- Promotion and management of the Indigenous scholarship schemes for Aboriginal and Torres Strait Islander students at Deakin University
- Initiate improvement and development of processes and services to achieve student services strategic goals.
- Keep abreast of any changes to University procedures or processes
- Aid with the running of the Institute front reception and administration when required.
- Knowledge of student support policies and procedures in a university environment.
- Organise and facilitate cultural workshops and activities for staff and students.
- Attend community network meetings and establish partnerships with external organisations and institutions.
Business Support Officer
National Disability Insurance Agency
07.2019 - 03.2022
- Provide administrative support to the Hospital Interface Branch.
- Participate in project management work as directed
- Provide admin support to NDIS participants and their support network.
- Organize and monitor the branch emails, calendars, and appointment booking.
- Provide effective communication and negotiate with a wide range of stakeholders.
- Research and respond to general inquiries.
- Prepare official government documents and communication.
- Accurately prepare data analysis and reporting.
- Record and resolve complaints and feedback
- Organize travel logistics and accommodation.
- Handling sensitive and confidential information.
- Follow strict procedures and processes.
- Adapt quickly to regular changes in process and strategic goals.
- Prioritise competing and often urgent tasks.
- Work under limited direction.
- Prepare meeting material and minutes.
Lead Education Officer/Cultural Interpreter
Narana Aboriginal Culture Centre
10.2016 - 07.2018
- Facilitate cultural tours, education programs and cultural awareness training.
- Promote understanding, awareness and respect for Aboriginal history and culture.
- Work with people of different ages, cultural backgrounds, and disabilities to create effective and engaging learning outcomes.
- Collaborate and engage with schools, organizations, and businesses to establish desired learning outcomes.
- Develop educational tours and training to achieve desired learning outcomes.
- Develop and maintain relationships with relevant internal and external stakeholders.
- Attend promotional events and tourism expeditions to promote products and services.
- Implement occupational health and safety guidelines
- Facilitate regular risk assessments
- Manage staff workflow and rostering, including delegation of tasks and duties.
- Ordering and monitoring of business supplies.
- Manage data, Invoicing, and billing.
- Manage calendar and bookings.
- Enhanced profitability through careful expense management and business modifications.
- Accurately document incident reports.
- Facilitate staff performance reviews and provide training, development, and well-being support.
Compliance and Recovery Officer
Australian Taxation Office
03.2014 - 03.2016
- Successful management of client caseload.
- Record accurate and detailed notes of each client interaction in a shared database.
- Operate high volume Inbound and outbound calls using predictive dialing systems.
- Ensuring that recovery targets are met both individually and as a team.
- Prepare professional and confidential letters and notices.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Ensure clients are aware of their tax obligations.
- Maintain a high level of confidentiality.
- Investigate and perform tracing on all past-due accounts to locate responsible individuals.
- Remain flexible and aware of regular procedures and system updates.
- Refer and link clients to services to improve their ability to meet their obligations.
- Follow scripted conversation prompts to convey current account information and obtain payments.
- Train new team members on scripts, company services, and collection strategies.
- Listen to customers and negotiate solutions to meet their tax obligations.
School-Based Trainee – Bank Teller
Commonwealth Bank of Australia
11.2010 - 02.2012
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments.
- Resolving complaints or account discrepancies, and answering questions.
- Promote products and services.
- Recording and updating customer information.
- Balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
- Keeping a clean, organized work area and a professional appearance.
- Handling currency, transactions, and confidential information in a responsible manner.
- Follow strict security regulations and procedures.
Education
Bachelor of Arts - Double Major - History & English Literature
Deakin University
Geelong, VICSkills
- Student Services
- Exceptional Customer Service
- Recruiting Strategies
- Networking
- Cultural Education/Interpretation
- Cultural Safety
- Microsoft Excel
- Workshop Development
- Problem-Solving Ability
- Microsoft PowerPoint
- Leadership
Certification
Accredited Aboriginal and Torres Strait Islander Mental Health First Aider
Timeline
Student Services Assistant
NIKERI Institute / Deakin University
04.2022 - Current
Business Support Officer
National Disability Insurance Agency
07.2019 - 03.2022
Lead Education Officer/Cultural Interpreter
Narana Aboriginal Culture Centre
10.2016 - 07.2018
Compliance and Recovery Officer
Australian Taxation Office
03.2014 - 03.2016
School-Based Trainee – Bank Teller
Commonwealth Bank of Australia
11.2010 - 02.2012
Bachelor of Arts - Double Major - History & English Literature
Deakin University
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