Amelia Moorhouse
Brisbane,QLD
Summary
My name is Amelia and i am a very hardworking and determined person, i enjoy working with others and helping people. I am outgoing and i always have a smile on my face, I love a good joke around but i am very reliable and honest. I like to make people laugh and i always treat others with respect. I have experience in customer service and i have been given many compliments in my past job on how positive and polite i am. I was a professional bartender with extensive knowledge of spirits and engages customers one-on-one. I am friendly, open and committed to building customer base by providing positive service experience. I am an expert with hospitality as I have proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. I also focus on team collaboration, adaptability, and achieving high-quality results. I am skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. In my past jobs i am known for reliability, flexibility, and creating positive experiences for customers and coworkers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Roamer Bar
12.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/Waitressing
Grazing Harts
03.2024 - 11.2024
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Kept bar presentable and well-stocked to meet customer needs
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
Sales Assistant/Receptionist
Keepmoat Stadium
10.2023 - 11.2024
- At this job i have served customers and encouraged them to buy our products through friendly marketing techniques
- I always have a smile on my face when offering customer service and i have been given many compliments on how amazing my positive attitude is towards customers
- With this job comes the responsibility of making sure my area was clean and tidy for customer view
- In this job i answer phone calls to help out customers, i am enthusiastic to sell our store items and i also am known to give ideas on how we can improve as a team to make our customers have the best experience they can
- I am extremely passionate and take pride in my job and i love to help out where i can
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Processed transactions accurately while maintaining a high level of customer service
Crew Member
McDonald's
10.2022 - 07.2023
- I worked at mcdonald's for quite a while and i learnt a lot of skills such as teamwork and quick thinking
- I worked mostly in serving customers via the drive thru or in store
- I have achieved my stars at mcdonald's which were done in my own time to improve my knowledge
- Working at mcdonald's has increased my skills due to the very fast pace and how demanding the job is
- Worked front counter, drive-thru and other areas
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Kept food preparation area, equipment, and utensils clean and sanitary
- Trained new team members on procedures, customer service, and sales techniques
Education
Alevels - Law, Psychology And Uniformed Protective Services
New College Doncaster
Doncaster05.2024
Skills
- Front Desk
- Time Management
- Organizational Skills
- Microsoft Office
- Cleaning Experience
- Serving Experience
- Customer Service
- Upselling
- Strong multitasking
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Payment processing
Certification
• RSA
• Life Guard Qualification,2023-01-02
Manager recommendation emails
Roamer Bar - vm.bne@roamerhostels.com
Grazing Harts (UK) - grazinghartsreservation@gmail.com
Timeline
Bartender
Roamer Bar
12.2024 - Current
Bartender/Waitressing
Grazing Harts
03.2024 - 11.2024
Sales Assistant/Receptionist
Keepmoat Stadium
10.2023 - 11.2024
Crew Member
McDonald's
10.2022 - 07.2023
Alevels - Law, Psychology And Uniformed Protective Services
New College Doncaster
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