Amelia Mylne
Norman Park,QLD
Summary
Detail-oriented Administrative Professional with experience in data entry, payment processing, and customer service. Proven track record in managing high-stress situations, organizing special events, and maintaining data confidentiality. Bringing strong organizational skills, leadership, and a commitment to outstanding service.
Overview
21
21
years of professional experience
Work History
Accounts Assistant
Mylne Constructions
01.2024 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Data Entry Administrator
Mylne Constructions
01.2024 - Current
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Volunteer
Kids School for Tuckshop, Fetes and Classroom
02.2020 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Mum
04.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Project Manager
Luminair
02.2023 - 07.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Business owner
01.2008 - 09.2016
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Private Nanny
Multiple Families
01.2008 - 03.2015
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Nutrition Student
02.2006 - 12.2010
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Administrative Assistant
01.2004 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Supervisor
01.2006 - 12.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Customer Service Representative
01.2004 - 01.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nutrition Sciences
Endeavor College of Natural Medicine
Brisbane, QLD06.2027
Diploma - Remedial Massage
Endeavour College of Natural Medicine
Brisbane, QLD12.2009
Skills
- Excellent Communication
- Administrative Support
- Fast Typing Speed
- Continuous Learning Attitude
- Time Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Accounts Assistant
Mylne Constructions
01.2024 - Current
Data Entry Administrator
Mylne Constructions
01.2024 - Current
Project Manager
Luminair
02.2023 - 07.2023
Volunteer
Kids School for Tuckshop, Fetes and Classroom
02.2020 - Current
Mum
04.2015 - Current
Business owner
01.2008 - 09.2016
Private Nanny
Multiple Families
01.2008 - 03.2015
Nutrition Student
02.2006 - 12.2010
Supervisor
01.2006 - 12.2006
Administrative Assistant
01.2004 - 12.2008
Customer Service Representative
01.2004 - 01.2006
Bachelor of Science - Nutrition Sciences
Endeavor College of Natural Medicine
Diploma - Remedial Massage
Endeavour College of Natural Medicine
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