Amelia Naso
Pakenham,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, hard working and eager to learn.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Woolworths distribution centre
10.2023 - 02.2024
- I gained more experience and knowledge in different job fields
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- built my tolerance for long working hours and full-time work
- I am more comfortable with full-time work and fluctuating starting times.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Coles
Coles
10.2021 - 12.2023
- worked during high paced situations, which I have become accustom to.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
Bakers Delight
Bakers delight
01.2021 - 11.2021
- vast amounts of skills and retail experience that have benefited me immensely for future jobs.
- accustomed to merchandising and customer service throughout.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Skills
- Product restocking
- Active Listening
- Merchandise Packaging
- POS System Operation
- Payment Processing
- Cleaning and sanitizing
- Return and Exchange Processing
- Cash Management
- Cash Handling
- Retail Operations
- Customer Service
- Reliability and punctuality
- Friendly and Helpful
- Sales Promotion
- Organization
- Goal-Driven
- Attention to Detail
- Customer Assistance
References
Filomena barca, 0426149139
Timeline
Warehouse Worker
Woolworths distribution centre
10.2023 - 02.2024
Coles
Coles
10.2021 - 12.2023
Bakers Delight
Bakers delight
01.2021 - 11.2021
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