Amelia Norris
Chisholm,ACT
Summary
Dedicated Youth Mental Health Clinician passionate in delivering holistic and client-centred approaches to mental health recovery, experienced in therapeutic interventions and case management. Advocate for providing culturally informed care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Mental Health Outreach Worker
Marymead Catholiccare
02.2023 - 11.2023
- Independently maintained a large caseload of clients with ranges of complexities, implementing therapeutic support to improve psychosocial wellbeing and achieve recovery goals.
- Supported clients within a case management framework, focusing on service coordination, psychoeducation, referral and advocacy.
- Conducted assessments regarding client eligibility, diagnosis, history, and risk factors, providing external referrals where required.
- Worked in collaboration with external services and families to facilitate care teams based on client needs, maintaining relationships with community agencies and facilitating communication between clients and other service providers.
- Implementing evidence-based tools, including Outcomes Star, to measure and support change, adopting changes to service delivery as required.
- Developed and co-facilitated psychoeducational workshops within schools to target skill development and resilience building.
- Maintaining accurate and detailed reporting of client communication through case notes.
Youth Worker
Bimberi Youth Justice Centre
06.2022 - 02.2023
- Directly managed, supervised, and mentored youth
held in custody. - Assisted young people with daily routines - cooking,
cleaning, supervising visits, support during education
and planning for future employment goals. - Adopted relevant conflict resolution skills to provide
support to young people in particularly heightened or
emotionally challenging situations. - Consistently received positive feedback during
individual performance reviews. - Progressed to control operator induction training.
- Implemented daily risk-based assessments within an unpredictable and hazardous residential environment.
Receptionist
Tuggeranong Veterinary Hospital
02.2021 - 02.2023
- Achieved reception and administration experience,
involving processing accounts, high volume of phone
and email communication, handling vulnerable
patients and direct client communication. - Developed skills in risk-assessment through the safe
disposal of veterinary sharps or hazardous materials,
and constant environmental scanning. - Delegated further roles in stock management, ordering
and accounting for discrepancies in stock. - Developed ability to cope in stressful or emotionally
challenging situations, receiving positive feedback
regarding high level of professionalism and initiative. - Further refined team-building skills and cooperation to
achieve maximum productivity in a high-risk
environment.
Customer Service Supervisor
Coles Group
11.2016 - 05.2019
- Supervisor role, responsible for overseeing staff and
maintaining a supportive team environment. - Developed a thorough understanding of various POS
computer software to achieve work efficacy. - Achieved effective dispute resolution skills with an
ability to adapt communication styles to suit various
situations. - Reporting any discrepancies, queries or concerns to
various team leaders in a fast-paced environment.
Education
Bachelor of Criminology/Bachelor of Psychology -
Deakin University
Melbourne, VIC06.2023
Skills
- Holistic, strengths-based focus
- Therapeutic and case management intervention
- Empathetic, genuine care
- Client-centred approach
- Intake assessment
- Crisis resolution
Certification
- Advanced Suicide Prevention course, Black Dog Institute - March 2023
- Feeling Fantastic adolescent group work facilitator training, Interventions Plus - April 2023
- Family Based Therapy intensive workshop, National Eating Disorders Collaboration - June 2023
- Autistic Girls & Women online course, Attwood and Garnett - July 2023
- Outcomes Star workshop, Unique Outcomes - July 2023
- Dialectical Behaviour Therapy (DBT) Intensive Webinar Course certification, CMHE Academy - August 2023
Timeline
Youth Mental Health Outreach Worker
Marymead Catholiccare
02.2023 - 11.2023
Youth Worker
Bimberi Youth Justice Centre
06.2022 - 02.2023
Receptionist
Tuggeranong Veterinary Hospital
02.2021 - 02.2023
Customer Service Supervisor
Coles Group
11.2016 - 05.2019
Bachelor of Criminology/Bachelor of Psychology -
Deakin University
- Advanced Suicide Prevention course, Black Dog Institute - March 2023
- Feeling Fantastic adolescent group work facilitator training, Interventions Plus - April 2023
- Family Based Therapy intensive workshop, National Eating Disorders Collaboration - June 2023
- Autistic Girls & Women online course, Attwood and Garnett - July 2023
- Outcomes Star workshop, Unique Outcomes - July 2023
- Dialectical Behaviour Therapy (DBT) Intensive Webinar Course certification, CMHE Academy - August 2023
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