Summary
Overview
Work History
Education
Skills
Special massage skills
Timeline
Generic

Amelia Orrman

Exmouth,Australia

Summary

Adept at enhancing customer experiences and boosting retention, I leveraged my problem-solving skills and time management at Exmouth IGA to mentor teams towards surpassing productivity goals. Specializing in massage and beauty therapy, I consistently improved client satisfaction and sales through expert advice and personalized care, showcasing my ability to adapt and excel in dynamic environments.

Overview

8
8
years of professional experience

Work History

Front End Supervisor

Exmouth IGA
10.2023 - Current
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Massage Therapist

Imbibe Body Therapy
08.2023 - 10.2023
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.

Beauty and Massage Therapist

Glow Experience
02.2021 - 08.2023
  • Provided therapeutic massage treatments to enhance relaxation and relieve tension.
  • Improved client satisfaction by customizing massage techniques based on individual needs.
  • Offered guidance on post-treatment care for optimizing health benefits.
  • Addressed client concerns with professionalism, ensuring a comfortable environment.

Beauty Advisor

Priceline
02.2020 - 02.2021
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Beauty and Massage Therapist

Emily Burg
12.2016 - 02.2020
  • Provided therapeutic massage treatments to enhance relaxation and relieve tension.
  • Addressed client concerns with professionalism, ensuring a comfortable environment.
  • Enhanced client loyalty by fostering a welcoming and soothing atmosphere.
  • Educated clients on benefits of regular massage therapy for long-term health.

Education

Diploma Of Beauty Therapy -

Southern Regional TAFE Albany
Albany
09.2019

Albany Senior High School
Albany, WA
11.2016

Skills

  • Time management
  • Goals and performance
  • Flexible work schedule
  • Problem-solving skills
  • Client rapport
  • Passionate and professional

Special massage skills

Reflexology

Pregnancy massage

Lymphatic drainage

Indian head massage

Relaxation massage

Timeline

Front End Supervisor

Exmouth IGA
10.2023 - Current

Massage Therapist

Imbibe Body Therapy
08.2023 - 10.2023

Beauty and Massage Therapist

Glow Experience
02.2021 - 08.2023

Beauty Advisor

Priceline
02.2020 - 02.2021

Beauty and Massage Therapist

Emily Burg
12.2016 - 02.2020

Diploma Of Beauty Therapy -

Southern Regional TAFE Albany

Albany Senior High School

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Amelia Orrman